Technical Project Manager Santa Barbara, CA : 11/28/2022
Job Description
Job ID#:
16919
Job Category:
Project Management
Position Type:
Employee
Details:
What you get to do in this role:
Facilitate requirements gathering and process mapping workshops. Perform gap analysis (as is functionality versus to be functionality)
Participate in end-to-end activities related to implementation planning including project management, issue management, communication and change management
Help personalize and humanize the customer experience while at the same time accomplishing future business scalability
Work with the business, design, and development teams to create digital transformation experiences for team members
Work based on Agile digital execution and communicate across multiple cross teams to ensure successful project delivery
Translate your recommendations to senior leadership to gain agreement, affect change and influence long term digital strategies
Participate in User Acceptance testing and recommend improvements.
Build proofs-of-concept (POC) for potential new solutions and technologies by working with product management and engineering teams.
Job Requirements
Details:
Qualifications
Bachelor's Degree
To be successful in this role you have:
5+ years of experience as a Business Analyst with verifiable experience working directly in various ServiceNow modules including ITSM, ITOM, Event Management, Agile, Service Portal etc.
Passion for technology and new ideas to improve the way people work using ServiceNow products and the possibilities that come from building excellent customer experiences
Experience analyzing business situations and working within a group environment to provide efficient software solutions
Experienced in preparing as-is process documentation, to-be process documentation, and performing detailed gap analysis