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Job Details

Project Management

Technical Project Manager  Santa Barbara, CA  : 11/28/2022
Job Description

Job ID#:


Job Category:

Project Management

Position Type:



What you get to do in this role:

  • Facilitate requirements gathering and process mapping workshops. Perform gap analysis (as is functionality versus to be functionality)
  • Participate in end-to-end activities related to implementation planning including project management, issue management, communication and change management
  • Help personalize and humanize the customer experience while at the same time accomplishing future business scalability
  • Work with the business, design, and development teams to create digital transformation experiences for team members
  • Work based on Agile digital execution and communicate across multiple cross teams to ensure successful project delivery
  • Translate your recommendations to senior leadership to gain agreement, affect change and influence long term digital strategies
  • Participate in User Acceptance testing and recommend improvements.
  • Build proofs-of-concept (POC) for potential new solutions and technologies by working with product management and engineering teams.

Job Requirements



               Bachelor's Degree

To be successful in this role you have:

  • 5+ years of experience as a Business Analyst with verifiable experience working directly in various ServiceNow modules including ITSM, ITOM, Event Management, Agile, Service Portal etc.
  • Passion for technology and new ideas to improve the way people work using ServiceNow products and the possibilities that come from building excellent customer experiences
  • Experience analyzing business situations and working within a group environment to provide efficient software solutions
  • Experienced in preparing as-is process documentation, to-be process documentation, and performing detailed gap analysis
  • Experience completing multiple, complex technical projects
  • Enjoyment working in a collaborative environment
  • Experience designing optimized customer experiences in Service Now products and Custom Solutions
  • Comfortable presenting solutions to large audiences and senior executives in person, virtual, and webinars
  • A willingness to take on tasks that sometimes would fall outside of their scope
  • Ability to develop applications that meets goals
  • Enjoyment working with customers and gets gratification from building useful IT applications and solutions


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