TTi Global tiene un cargo/puesto para usted.

This is what you'll do: 

• Tracking, monitoring, maintaining, and recouping all IT software and hardware assets across all sites 
• Occasionally perform Level 2 IT Desktop Support tasks like imaging and advanced troubleshooting - Technology and Applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets) 
• Hardware and software provisioning (check-in and check-out) 
• Consolidate the hardware models laptops, desktops, workstations, tablets, phones, and KIOSK devices) for simpler IT support while meeting the business requirements 
• Assist in research and recommendation of the right hardware for the correct business requirements 
• Assist in yearly hardware and software (licenses) forecasting for purchasing 
• Streamline the IT equipment shipping and logistics process 
• Perform regular audits of the software and hardware inventory to validate for any discrepancies 
• Produce weekly/monthly/quarterly and ad-hoc reports as requested by the IT End User Services (EUS) leadership 
• Ensure we have enough inventory at all locations for new hire's onboarding 
• Ensure new hire onboardings are happening as per the schedule (laptop and other IT accessories shipping) 
• Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service 
• Participate in additional technology initiatives as required - Assisting with server and network upgrades, OS upgrades, office moves, technology rollouts, and onsite/offsite meeting coordination 
• Develop positive relationships with the business and other functions at all levels 
• Collaborate with members of the information security, network, and cloud teams to ensure consistent IT services to our business users 
• Look to improve all aspects of the Asset Management and Desktop Support functions continually 

Responsibilities: 

• Support asset management program, processes, and daily operations and maintain process documentation and standard work for all key asset lifecycle stages 
• Support software asset audit and remediation activities, software true-ups, renewals, etc. 
• Create and maintain software models in ServiceNow, including configuring license types and license counter calculations (PVUS, CALS, cloud, subscription, perpetual, user, concurrent, etc.) 
• Ensure that new license entitlements are appropriately updated in the asset management system and license metrics are accurately reflected against product use rights and contractual guidelines 
• Support processes associated with software whitelists and blacklists, including handling of non-standard software requests, identification, removal of unauthorized software, etc.