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Job Details


Information Technology


Asset Management Administrator  Plymouth, MI  : 10/21/2022
Job Description

Job ID#:

16822

Job Category:

Information Technology

Position Type:

Employee


Details:

This is what you'll do: 

  • Tracking, monitoring, maintaining, and recouping all IT software and hardware assets across all sites 
  • Occasionally perform Level 2 IT Desktop Support tasks like imaging and advanced troubleshooting - Technology and Applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets) 
  • Hardware and software provisioning (check-in and check-out) 
  • Consolidate the hardware models laptops, desktops, workstations, tablets, phones, and KIOSK devices) for simpler IT support while meeting the business requirements 
  • Assist in research and recommendation of the right hardware for the correct business requirements 
  • Assist in yearly hardware and software (licenses) forecasting for purchasing 
  • Streamline the IT equipment shipping and logistics process 
  • Perform regular audits of the software and hardware inventory to validate for any discrepancies 
  • Produce weekly/monthly/quarterly and ad-hoc reports as requested by the IT End User Services (EUS) leadership 
  • Ensure we have enough inventory at all locations for new hire's onboarding 
  • Ensure new hire onboardings are happening as per the schedule (laptop and other IT accessories shipping) 
  • Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service 
  • Participate in additional technology initiatives as required - Assisting with server and network upgrades, OS upgrades, office moves, technology rollouts, and onsite/offsite meeting coordination 
  • Develop positive relationships with the business and other functions at all levels 
  • Collaborate with members of the information security, network, and cloud teams to ensure consistent IT services to our business users 
  • Look to improve all aspects of the Asset Management and Desktop Support functions continually 

Responsibilities

  • Support asset management program, processes, and daily operations and maintain process documentation and standard work for all key asset lifecycle stages 
  • Support software asset audit and remediation activities, software true-ups, renewals, etc. 
  • Create and maintain software models in ServiceNow, including configuring license types and license counter calculations (PVUS, CALS, cloud, subscription, perpetual, user, concurrent, etc.) 
  • Ensure that new license entitlements are appropriately updated in the asset management system and license metrics are accurately reflected against product use rights and contractual guidelines 
  • Support processes associated with software whitelists and blacklists, including handling of non-standard software requests, identification, removal of unauthorized software, etc. 

 
Job Requirements

 
Details:

Requirements: 

  • 3 + years experience with Software Asset Management 
  • At least 1 year of experience with ServiceNow ITSM platform, especially with Asset Management (AMDB) 
  • Experience supporting deployment and sustainment of SAM (SAM Pro is a BIG PLUS) 
  • Experience with SAMs CMDB integration and baseline buildout of Software asset management. 
  • Experience in Software asset management contract procurement and tracking. 
  • Understanding of Software versions and the importance of SKU/part number management. 
  • Experience managing all software licensing aspects for an enterprise 
  • Knowledge of various platforms and license types (PVUs, CALs, cloud, subscription, perpetual, etc.) 
    • Experience with licensing for large software vendors, such as IBM, Oracle, Microsoft, Adobe, etc. 
    • Experience supporting software audits, true-ups, renewals, etc 

Nice to have: 

  • IT Asset Management certifications such as Certified IT Asset Manager (CITAM), Certified Software Asset Manager (CSAM) 
  • ITIL v3 or ITIL 4 Foundation certification 
  • Experience supporting deployment and sustainment of SAM Pro 




 

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