Job Details

Customer Service

Customer Service Manager  Poughkeepsie, NY  Posted: 10/10/2019
Job Description

Job ID#:


Job Category:

Customer Service

New opening for a Customer Service Manager in the Poughkeepsie, NY area. If you enjoy working in a fast-paced, highly collaborative environment, this is an excellent opportunity for you!
Responsibilities of the Customer Service Manager include:
  • Oversee and manage a multi-operational department with a focus on driving performance improvement, platform optimization, and operational efficiency
  • Understand customer needs and provide solutions
  • Develop and lead initiatives
  • Report on team’s performance and achievements
  • Manage end-to-end customer service process
  • Maintain department platforms and identify potential new platforms
  • Work with all tiers of support within the Customer Experience team, ensuring efficient operations
  • Streamline department processes and protocols
  • Meet or exceed quotas
  • Additional responsibilities as assigned

Job Requirements


Qualifications for the Customer Service Manager:
  • 5+ years’ experience leading a customer service team
  • Previous experience in account management
  • Experience building social media platforms
  • Superior communication and customer service skills
  • Understanding of operations and customer care
To see a full listing of all our open positions, please visit:
You can also call one of our recruiting specialists at:
(518) 621-1990
redShift Recruiting LLC is the region’s premier recruiting agency with over 50 years of combined experience in the recruiting field. We specialize in permanent, temporary, and temp-to-hire positions. Our superior service combined with our highly qualified and carefully selected bank of candidates sets us apart.


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