Job Details

Information Technology

Network Support Specialists  Albany, NY  Posted: 9/27/2019
Job Description

Job ID#:


Job Category:

Information Technology

Positions Available:


Are you an IT Professional looking to make a move? Our local client is seeking Network Support Specialists to provide technical support and troubleshoot issues.
Responsibilities of the Network Support Specialists will include:
  • Provide technical support over the phone to customers
  • Troubleshoot and repair issues
  • Manage ticket queues
  • Complete high-level network performance reviews and audits
  • Support switches, firewalls, and VLAN controllers
  • Work with field service technicians to resolve customer issues
  • Maintain accurate documentation
  • Identify frequent issues and areas for improvement
  • Additional responsibilities as assigned

Job Requirements


Qualifications for the role of Network Support Specialists:
  • Associate degree in an applicable field
  • 2-5 years’ experience in a similar role
  • Industry certifications such as Network+ or CCENT are a plus
  • Must be able to work a flexible schedule, including nights, weekends, and overtime as needed
To see a full listing of all our open positions, please visit:
We can always use top-notch Developers, Network Engineers, Business Analysts, and more.
You can also call one of our recruiting specialists at:
(518) 621-1990
redShift Recruiting LLC is the Capital Region’s premier technology recruiting firm. Our Founders recognized the demand for qualified Technology Professionals in the area and started redShift to fill that need. We pride ourselves on our highly qualified and carefully selected bank of candidates seeking permanent, temporary, and temp-to-hire positions.
We stand out in our understanding of technology. Our CEO is a former CIO and Director of Technology, and our recruiters have over 50 years of combined experience in the technology and recruiting fields. Add to that our industry knowledge, unmatched networks within the Capital Region, and superior customer service, and you have a firm that’s unmatched in finding the best candidates for technology roles.


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