Job Details

Information Technology

Tier 2 Technical Support  Albany, NY  Posted: 9/25/2019
Job Description

Job ID#:


Job Category:

Information Technology

Positions Available:


Multiple opportunities for Tier 2 Technical Support Specialists!
Responsibilities of the Tier 2 Technical Support Specialist include:
  • Take calls to technical support, handling inbound repair requests and Tier 2 technical issues
  • Manage ticket queues
  • Verify issues and escalate them as appropriate
  • Maintain accurate documentation of issues
  • Provide status updates to customers
  • Work with field service technicians to resolve technical issues
  • Provide superior customer service, including diffusing escalated situations when needed
  • Identify chronic issues and areas for improvement
  • Meet performance goals
  • Additional responsibilities as assigned

Job Requirements


Qualifications of the Tier 2 Technical Support Specialist:
  • Associate degree in an applicable field
  • Industry certifications such as Network+ and CCNA are preferred
  • 2-5 years’ experience in a similar role
  • Able to work a flexible schedule, including nights, weekends, and overtime as needed
To see a full listing of all our open positions, please visit:
We can always use top-notch Developers, Network Engineers, Business Analysts, and more.
You can also call one of our recruiting specialists at:
(518) 621-1990
redShift Recruiting LLC is the Capital Region’s premier technology recruiting firm. Our Founders recognized the demand for qualified Technology Professionals in the area and started redShift to fill that need. We pride ourselves on our highly qualified and carefully selected bank of candidates seeking permanent, temporary, and temp-to-hire positions.
We stand out in our understanding of technology. Our CEO is a former CIO and Director of Technology, and our recruiters have over 50 years of combined experience in the technology and recruiting fields. Add to that our industry knowledge, unmatched networks within the Capital Region, and superior customer service, and you have a firm that’s unmatched in finding the best candidates for technology roles.


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