Job Details

LOS Customer Support

IT Breeze Support Analyst  ,   Posted: 12/11/2020
Job Description

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Job Category:

LOS Customer Support

Position Type:



Plaza Home Mortgage, Inc., a national wholesale and correspondent mortgage company headquartered in San Diego, California, has a full-time opportunity for an IT Breeze Support Analyst!
Founded in 2000, Plaza Home Mortgage, Inc. is a privately owned, full-service national lender, offering Wholesale, Correspondent, Renovation and Reverse residential mortgages. Headquartered in San Diego, California, Plaza maintains a network of Operations Centers and employs mortgage associates nationwide. Plaza is dedicated to building quality, long-term relationships with its mortgage broker and correspondent clients by offering comprehensive programs and exceptional customer experience.


The IT Breeze Support Analyst will be primarily responsible for providing external and internal customers with support related to the use of PULSE and BREEZE. Pulse is Plaza’s customer web portal where clients can price loans, request locks, submit loans, check program eligibility, run automated AUS findings and upload documents. BREEZE is Plaza’s Loan Origination System.                                                                                                                     
Must comply with all BSA/AML requirements as well as any mandatory changes. The following job functions are not all-inclusive.  The associate will be required to perform other job-related tasks/responsibilities requested by the manager.  Job duties may change as required by needs of company.  Must complete all required industry and compliance training as required by Plaza Home Mortgage.
  1. Provide phone and email support to Plaza users, Plaza Account Executives, wholesale brokers and correspondents on all Breeze related questions.
  2. Assist clients with login questions to Plaza’s appraisal ordering and tax transcripts web portals.
  3. Provide Plaza PPEs with updated Plaza guidelines and pricing as needed.
  4. Identify and troubleshoot any issues that may arise within the PULSE and BREEZE systems.
  5. Create Defects from identified issues in Breeze by gathering all needed documentation before escalation.
  6. Assist project leads with Breeze testing as needed.
  7. Assist with testing of program guidelines and pricing in PULSE and BREEZE.
  8. Assist in any other work the Breeze Support department is involved in.
  9. This position also provides support to other departments on an as needed basis.
  10. Other duties as needed.

Job Requirements:

  • High school diploma or equivalent with a college degree preferred
  • Qualified candidates must have prior mortgage industry experience
  • Excellent communication skills, both verbal and written; excellent research and organizational skills; ability to maintain confidentiality; and proficiency using computer systems and software applications including MS Office (Word, Excel, and Outlook)
  • Experience in mortgage lending with emphasis on wholesale and correspondent business channels, specifically the broker to lender loan submission process
  • The ability to read and interpret underwriting guidelines is required
  •  An understanding of the complete loan cycle from origination through funding along with working knowledge of web-based applications and loan origination systems is required
  • Achievement Orientation
  • Initiative
  • Technical Expertise
  • Client Focus
  • Interactive Communication
  • Problem Solving
Plaza is an EEOC employer and follows all federal, state, and local laws relating to fair employment.
Plaza Home Mortgage, Inc. is committed to preventing, stopping and remedying all forms of discrimination that occur in its workplace. Managers are accountable for keeping Plaza’s workplace free from discrimination and ensuring that Plaza provides equal employment opportunity for all in the workforce and for those seeking to become members of Plaza’s workforce.
Plaza’s employees are protected by laws designed to protect employees from discrimination on the bases of race, religion, color, sex, pregnancy, gender identity, sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or any other non-merit based factor. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs. Plaza’s employees are also protected against retaliation if they engage in a protected activity, whistleblowing, or the exercise of any appeal or grievance right provided by law.


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