Job Details


Underwriting Team Lead  Jacksonville, FL  Posted: 9/4/2020
Job Description

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Plaza Home Mortgage, Inc., a national mortgage company headquartered in San Diego, California, has an excellent opportunity for an Underwriting Team Lead position with our Wholesale Division in Jacksonville, Florida.
Plaza Home Mortgage, Inc. was originally founded in December of 2000 to serve the San Diego area mortgage market. Due to our growth and success, we now have branches throughout the United States and we are continuing to grow and expand in anticipation of market demands. Plaza is privately owned and operates as a full service Mortgage Banker. We originate mortgage loans on both a wholesale and correspondent basis.
Our ideal candidate should be outgoing, hardworking, and maintain high levels of professionalism and ethics.


This position is responsible for supervising the daily activity of a group of Underwriters as well as providing them with leadership and support. 
Must comply with all BSA/AML requirements as well as any mandatory changes. The following job functions are not all-inclusive. The associate will be required to perform other job-related tasks/responsibilities requested by the manager.  Job duties may change as required by needs of company.  Must complete all required industry and compliance training as required by Plaza Home Mortgage.
1.  Manage a team of underwriters within the Underwriting department of the regional operations center.
2.  Work directly with Underwriters by providing training and daily support.
3.  Assist with recruiting, interviewing, and hiring of Underwriters.
4.  Motivate and coach underwriting team in achieving branch goals.
5.  Monitor reports for the purpose of identifying positive and negative trends in productivity within the underwriting department.
6.  Manage pipeline to ensure loans are approved and then cleared-to-close within the expected turn-times.
7.  Oversee the credit policy and underwriting department and substantiate they are adhering to all Plaza’s Policy & Procedures and that loans are processed in compliance with all underwriting guidelines.
8.  Engage in verbal and written communication with clients and Sales team.
9.  Effectively communicate to the underwriting department about company changes to policy and procedures.         
10.  Knowledge of FNMA, and FMLMC documentation and general guidelines/standards.  Additionally, experience with FHA, VA and USDA required.
11.  Ability to act as FHA DE and/or VA Automatic and SAR Underwriter.
12.  May be asked to second sign loan decisions for lower level authority underwriters.
13.  Act as underwriting resource for the branch.
14.  Assist in resolving branch post-closing suspense issues.
15.  Evaluate and analyze complex income tax returns to establish qualifying income.
16.  Help with underwriting overflow when required on initial underwrites, reunderwrites, and conditions being submitted for files to be cleared-to-close.
17.  Participate in developing process improvements and efficiencies as an ongoing best practice.
18.  Conduct periodic loan-level audits to ensure compliance with all company quality standards.
19.  Report productivity and departmental errors on monthly basis to Underwriting Manager and/or  Assistant Vice President.
20.  Assess and evaluate underwriter scorecard for efficiency gains; instruct team members when required.
21.  Coach underwriting team regularly on their job performance and complete annual performance reviews by due date.
22.  Lead, guide, mentor, and train entire underwriting department.
23.  Work with Assistant Vice President on setting monthly goals.
24.  Other duties as assigned.

Job Requirements:

  •   High school diploma or equivalent required; College degree preferred
  •   Previous team lead  experience desired
  •   Current underwriting experience in the mortgage industry is a must
  •   Familiarity with (AUS) automated underwriting systems
  •   Working knowledge of loan program products, services, and policies essential
  •   Demonstrated skill in monitoring and overseeing loan production pipeline
  •   Thorough grasp of state and federal regulations is required as well as a solid understanding of:  HMDA, Regulation Z,     Regulation B; working knowledge of the FHLMC, FNMA guidelines; based on lending authority, working knowledge of   FHA, VA and USDA
  •   Experience with Loan Origination Systems (LOS) such as Calyx Point and Ellie Mae
  •   Knowledge of paperless file environment and image software repository
  •   Ability to understand and make recommended changes to standard operating procedures
  •   Proficiency with computer systems including MS Office (Word, Excel, and Outlook), Internet Browsers, and email functions required
  •   Excellent written, verbal, and interpersonal communication skills
  •   Superior customer service skills
  •   Ability to efficiently and consistently produce accurate work
  •   Solid organizational and problem solving skills
  •   Capability of multi-tasking in fast-paced environment with heavy volume of transactions
  •   Proven aptitude to work in both a team and individual environment
  •   Sound judgment skills essential to make quick decisions within written policy and standard operating procedures
  • Client Focus
  • Developing Others
  • Analytical Thinking
  • Problem Solving
  • Adaptability
Plaza offers a great work environment. Plaza is an EEOC Employer and follows all federal, state and local laws relating to fair employment.
Plaza Home Mortgage, Inc. is committed to preventing, stopping and remedying all forms of discrimination that occurs in its workplace.  Managers are accountable for keeping Plaza’s work place free from discrimination and ensuring that Plaza provides equal employment opportunity for all in the workforce and for those seeking to become members of Plaza’s workforce.
Plaza’s employees are protected by laws designed to protect employees from discrimination on the bases of race, religion, color, sex, pregnancy, gender identity, sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or any other non-merit based factor.  These protections extend to all management: practices, and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs. Plaza’s employees are also protected against retaliation if they engage in a protected activity, whistle blowing, or the exercise of any appeal or grievance right provided by law


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