Job Details

Quality Assurance

Quality Assurance Auditor  ,   Posted: 1/5/2021
Job Description

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Job Category:

Quality Assurance

Position Type:



Plaza Home Mortgage, Inc., a national wholesale and correspondent mortgage company headquartered in San Diego, California, has a full-time opportunity for a Quality Assurance Auditor to join our Corporate Team!
Founded in 2000, Plaza Home Mortgage, Inc. is a privately owned, full-service national lender, offering Wholesale, Correspondent, Renovation and Reverse residential mortgages. Headquartered in San Diego, California, Plaza maintains a network of Operations Centers and employs mortgage associates nationwide. Plaza is dedicated to building quality, long-term relationships with its mortgage broker and correspondent clients by offering comprehensive programs and exceptional customer experience.
The Quality Assurance Auditor will focus on broad issues that govern quality at Plaza. This position is responsible for auditing and re-underwriting loan files to ensure all loans meet the standards established by the company, investors, and regulators.
Must comply with all BSA/AML requirements as well as any mandatory changes. The following job functions are not all-inclusive. The associate will be required to perform other job-related tasks/responsibilities requested by the manager. Job duties may change as required by needs of company. Must complete all required industry and compliance training as required by Plaza Home Mortgage. 
  1. Review file documentation to ensure that the underwriter’s decision for approval meets all guidelines and supports delivery of an eligible loan with a final recommendation on the review.
  2. Review to include recommendations on the submitting broker / correspondent lender and tracking of defects.
  3. Validate loan application, disclosures, credit, liabilities, income, asset documentation, purchase contract, title appraisal, and AUS findings using various web-based tools.
  4. Review and investigate red flags, alleged misrepresentation, alleged fraudulent findings, signature irregularities, and missing or incomplete documentation which potentially effects the salability of the loan.
  5. Complete an audit summary of findings to include pertinent loan information, defects, inaccuracies, compliance concerns, red flags, and possible misrepresentations (undisclosed properties and liabilities, 3rd party originations, and NMLS defects).

Job Requirements:

  • College degree
  • 5-10 years mortgage banking industry experience
  • 2-5 years of regulatory compliance
  • Proficient in manual and automated underwriting methodology
  • Knowledge of Conventional and GSE loans
  • Knowledge of compliance documents
  • Excellent written, verbal and interpersonal communication skills essential
  • Able to complete tasks on time, with great accuracy, and attention to detail
  • Outstanding time management and ability to multi-task and prioritize work in a fast-paced environment
  • Strong problem-solving skills
  • Superior customer and associate service
  • Proven aptitude to work in both a team and individual environment while maintaining confidentiality
  • Proficiency with computer systems including MS Office (Word, Excel, and Outlook), Internet Browsers, and email functions
  • Risk Taking
  • Quality Work
  • Client Focus
  • Analytical Thinking
  • Problem Solving
Plaza offers a great work environment. Plaza is an EEOC employer and follows all federal, state, and local laws relating to fair employment.
Plaza Home Mortgage, Inc. is committed to preventing, stopping and remedying all forms of discrimination that occur in its workplace. Managers are accountable for keeping Plaza’s workplace free from discrimination and ensuring that Plaza provides equal employment opportunity for all in the workforce and for those seeking to become members of Plaza’s workforce.
Plaza’s employees are protected by laws designed to protect employees from discrimination on the bases of race, religion, color, sex, pregnancy, gender identity, sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or any other non-merit-based factor. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs. Plaza’s employees are also protected against retaliation if they engage in a protected activity, whistleblowing, or the exercise of any appeal or grievance right provided.


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