Job Details

Quality Assurance

Quality Assurance Auditor  San Diego, CA  Posted: 2/19/2020
Job Description

Job ID#:


Job Category:

Quality Assurance

Position Type:



Plaza Home Mortgage, Inc., a national wholesale mortgage company has a full-time opportunity for a Quality Assurance Auditor in San Diego, California.

Founded in 2000, Plaza Home Mortgage, Inc. is a privately owned, full-service national lender, offering Wholesale, Correspondent, Renovation and Reverse residential mortgages. Headquartered in San Diego, California, Plaza maintains a network of Operations Centers and employs mortgage associates nationwide. Plaza is dedicated to building quality, long-term relationships with its mortgage broker and correspondent clients by offering comprehensive programs and exceptional customer experience.

Our ideal candidate should be hardworking and maintain high levels of professionalism and ethics.

The Quality Assurance Auditor will focus on broad issues that govern quality at Plaza. Responsible for auditing and re-underwriting loan files to ensure all loans meet the standards established by the company, investors and regulators. May oversee and assist Junior Auditors with pre-funding audit, and post-closing audit department functions.

Must comply with all BSA/AML requirements as well as any mandatory changes. The following job functions are not all-inclusive. The associate will be required to perform other job-related tasks/responsibilities requested by the manager. Job duties may change as required by needs of company. Must complete all required industry and compliance training as required by Plaza Home Mortgage.
  1. Review file documentation to ensure that the Underwriter’s decision for approval meets all guidelines and supports delivery of an eligible loan with a final recommendation on the review.
  2. Review to include recommendations on the submitting broker/correspondent lender and tracking of defects.
  3. Validate loan application, disclosures, credit, liabilities, income, asset documentation, purchase contract, title, appraisal, and AUS findings using various web-based tools.
  4. Review and investigate Red Flags, alleged misrepresentation, alleged fraudulent findings, signature irregularities, missing or incomplete documentation which potentially affects the salability of the loan.
  5. Complete an audit summary of findings to included pertinent loan information, defects, inaccuracies, compliance concerns, Red Flags and possible misrepresentations (undisclosed properties and liabilities, 3rd party originations, NMLS defects).
  6. Update the QA log.
  7. Other duties as assigned.

Job Requirements:

  • Must be able to work onsite in San Diego –Not a remote opportunity
  • College degree in a related field and 5-10 years mortgage banking industry experience
  •  2-5 years of regulatory compliance or equivalent combination of training, education and experience that demonstrates the ability to perform the duties of the position
  • Proficient in manual and automated underwriting methodology
  • Knowledge of Conventional and GSE loans required and knowledge of compliance documents
  • Excellent  written, verbal and interpersonal communication skills essential
  • Must possess exceptional attention to detail with the ability to complete tasks with minimal to no errors
  • Outstanding time management skills with ability to meet deadlines, multi-task and prioritize work in fast-paced environment with a heavy volume of transactions
  • Solid problem-solving skills
  • Superior customer and associate service
  • Proven aptitude to work in both a team and individual environment
  • Sound independent judgment skills to make quick decisions within written policy and standard operating procedures essential
  • Proficiency with computer systems including MS Office (Word, Excel, and Outlook), Internet Browsers, and email functions required
  • Risk Taking
  • Quality Work
  • Client Focus
  • Analytical Thinking
  • Problem Solving
Plaza offers a great work environment. Plaza is an EEOC employer and follows all federal, state, and local laws relating to fair employment.
Plaza Home Mortgage, Inc. is committed to preventing, stopping and remedying all forms of discrimination that occur in its workplace. Managers are accountable for keeping Plaza’s workplace free from discrimination and ensuring that Plaza provides equal employment opportunity for all in the workforce and for those seeking to become members of Plaza’s workforce.
Plaza’s employees are protected by laws designed to protect employees from discrimination on the bases of race, religion, color, sex, pregnancy, gender identity, sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or any other non-merit based factor. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs. Plaza’s employees are also protected against retaliation if they engage in a protected activity, whistleblowing, or the exercise of any appeal or grievance right provided by law.


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