Job Details


Division Manager-Inside Sales  Jacksonville, FL  Posted: 12/20/2019
Job Description

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Plaza Home Mortgage, Inc., a national mortgage company headquartered in San Diego, California, has an excellent opportunity for a Division Manager - Inside Sales at our Jacksonville, FL (USA) Branch office.
Plaza Home Mortgage, Inc. was originally founded in December of 2000 to serve the San Diego area mortgage market. Due to our growth and success, we now have branches throughout the United States and we are continuing to grow and expand in anticipation of market demands. Plaza is privately owned and operates as a full service Mortgage Banker. We originate mortgage loans on both a wholesale and correspondent basis.
Our ideal candidate should be outgoing, hardworking, and maintain high levels of professionalism and ethics. 


This position is responsible for producing and leading a group of inside sales associates.
Must comply with all BSA/AML requirements as well as any mandatory changes. The following job functions are not all-inclusive. The associate will be required to perform other job-related tasks/responsibilities requested by the manager.  Job duties may change as required by needs of company.  Must complete all required industry and compliance training as required by Plaza Home Mortgage.
  1. Manage inside sales team toward achieving Plaza’s sales goals and increasing customer service.
  2. Partner with sales, operations, and underwriting to take care of customers and increase sales.
  3. Oversee and manage inside sales team and production.
  4. Meet and exceed inside customer service and production standards consistent with company policies and procedures.
  5. Ensure files to inside sales team are meeting metrics and increasing customer service.
  6. Understand and abide by conforming to FHA, USDA, and Reverse mortgage guidelines and agency/regulatory requirements.
  7. Assist Regional Vice Presidents and leadership with managing office activities to achieve production goals, growth, and profitability in the region.
  8. Recruit, interview, and hire elite inside sales talent.
  9. Motivate and develop team,
  10. Be proactive in retaining current associates (employees) and managing performance.
  11. Actively participate in local and state mortgage banking, realtor, and builder trade associations.
  12. Maintain a thorough understanding of mortgage industry regulations, trends, and current issues.
  13. Communicate business goals, objectives, and company performance results to inside sales team
  14. Promote an effective sales environment through sales training, individual and team coaching, and sales contests.
  15. Develop knowledge of company products, policies, procedures, and underwriting requirements.
  16. Inform prospective and existing customers of loan programs, rates, policies, underwriting requirements, and loan procedures.
  17. Analyze detailed financial and credit data, matching customer needs with an appropriate loan program and level of risk.
  18. Receive/review customer applications; quote the rate and points, and complete follow-up activities throughout the complete loan process.
  19. Perform miscellaneous duties as needed and required

Job Requirements:

  • High school diploma or equivalent; College degree preferred
  • Minimum of five years of experience in loan origination with a track record of success in the mortgage industry and have the ability to motivate the staff
  • Current producing client base is strongly desired
  • Must process solid understanding of wholesale loan origination, underwriting process and procedures, and mortgage industry standards
  • Excellent, written, verbal and interpersonal communication skills essential along with strong presentation skills
  • Professional demeanor to effectively interact with all branch and company personnel as well as brokers
  • Strong attention to detail with ability to efficiently and consistently produce accurate work and manage time.
  • Solid commitment to customer service with excellent client relation skills
  • Analytical ability with an aptitude for figures necessary
  • Proficiency with computer systems including MS Office (Word, Excel, and Outlook) and Internet Browsers
  • Account Executives who will be driving on company business will be required to maintain a valid driver’s license, car insurance, and a clean driving record
  • Achievement Orientation
  • Adaptability
  • Client Focus
  • Initiative
  • Interactive Communication
  • Relationship Building
Plaza offers a great work environment. Plaza is an EEOC Employer and follows all federal, state and local laws relating to fair employment.
Plaza Home Mortgage, Inc. is committed to preventing, stopping and remedying all forms of discrimination that occurs in its workplace.  Managers are accountable for keeping Plaza’s work place free from discrimination and ensuring that Plaza provides equal employment opportunity for all in the workforce and for those seeking to become members of Plaza’s workforce.
Plaza’s employees are protected by laws designed to protect employees from discrimination on the bases of race, religion, color, sex, pregnancy, gender identity, sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or any other non-merit based factor.  These protections extend to all management: practices, and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs. Plaza’s employees are also protected against retaliation if they engage in a protected activity, whistle blowing, or the exercise of any appeal or grievance right provided by law.


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