Under the supervision of the Deputy Administrator, the Program Coordinator oversees staff to ensure quality care and oversees the functions of the shelters according to DHS regulatory and accreditation requirements. The Program Coordinator serves as a key member of the leadership team to ensure top quality services for the singles and/or families transitional housing program in multiple locations throughout New York City. The salary range is $90K - 100K/Year
- Responsible for overseeing all aspects of operation at multiple locations - service delivery, compliance to contracts, targets (case management, employment, housing placements, medical and chart compliance, recreational activities, security, maintenance, food service if applicable, etc.).
- Provide leadership, guidance, direction, and supervision to all staff to ensure accurate and timely completion of deliverables, targets and benchmarks.
- Interview, hire, supervise, and set up training to program personnel to reach program goals.
- Conduct performance evaluations, disciplinary actions, resignations, and terminations.
- Monitor and maintain the fiscal condition of the program.
- Develop program content to address clients' needs related to ADL, Time Management, Critical Thinking, shelter rules and regulations.
- Ensure and maintain all regulatory agency (i.e.-Dept. of Health, OTDA, DHS, Coalition for the Homeless) standards are in compliance (related to food and emergency supplies, linen, personal belongings, client mail, laundry, personal care items, etc.).
- Understand all aspects of contract requirements and communicate this understanding to staff.
- Responsible for the overall administration, food service, procurement of equipment and supplies for program and staff at assigned locations.
- Plan, interpret all policies and procedures for staff; ensure implementation of all policies and procedures.
- Plan and organize program activities to maximize program contract's goals and performance targets as outlined.
- Plan, coordinate and facilitate social/peer support, ADL events and recreational activities.
- Communicate with peers at other Acacia Network Shelters on issues related to client progress and best practices.
- Facilitate interdepartmental communication and conduct regular staff/departmental meetings.
- Set realistic weekly and monthly performance goals in accordance with contract requirements with reporting staff.
- Ensure accurate and timely reporting and statistical information for both Acacia Network management and regulatory agencies.
- Review the analysis of program and demographic client data to make programmatic improvements.
- Monitor Food vendors and/or sub-contractors to ensure appropriate service deliveries and quality.
- Connect with community leaders to build connections, gain support and troubleshoot issues/concerns.
- Conduct periodic internal file review and implement Quality Assurance measures as needed to ensure quality service delivery to clients (i.e.-address and investigate client complaints).
- Organize onsite and offsite training opportunities for professional development of staff.
- Develop and implement crisis prevention and/or intervention strategies to ensure a safe and secure environment.
- Troubleshoot client and direct reporting staff program problems, and make decisions in accordance with program policies, procedures, and protocols.
- Provide assistance and follow-up in regards to critical incidents with clients.
- Conduct and document one-on-one supervision of direct reporting staff to assess and improve work performance (i.e. identify training needs, professional development, etc.).
- Serve as the Incident Commander for the entire portfolio.
- Report all incidents that may subject Acacia Network to liability to the Deputy Program Administrator.
- Review all times sheets for accuracy and fiscal responsibility.
- Tasks may be modified, expanded and/or assigned over time.
EDUCATION AND REQUIRMENTS:
- Bachelor Degree in Social Work or related field required (Master Degree in Social Work, preferred/Valid New York State LMSW, LCSW, or LMHC preferred)
- 7+ years of experience with homeless population or special needs population AND experience with families with children highly_ desired (mental illness, substance abuse, HIV, etc.…)_
- 5+ years must be in a managerial position
- Must be on call 24/7
- Able to travel to 4 different boroughs in a given day
- Familiarity with DHS, OTDA, Coalition for the Homeless plus
- Comfortable using a computer as a main work tool; knowledge/experience using CARES system as plus
- Experience in staff training and development
- Experience supervising high level staff
- Experience supervising staff in multiple locations
- Strong leadership, excellent organizational and communication skills
- Ability to work on a strong team of professionals in a culturally diverse environment
- Ability to multitask and to work and function under pressure
*Acacia Network is an equal opportunity employer*