Career Opportunities at Acacia


Job Details

Promesa Housing

Tenant Support Coordinator  ,   : 6/28/2022
Job Description

Job ID#:


Job Category:

Promesa Housing

Position Type:

Full Time


The Tenant Support Coordinator will be assisting with tenant, subsidy and commercial accounts' delinquencies, arrears notices, late notices and collections duties including, but not limited to; collections of outstanding accounts receivable dollars from the existing tenant base, arrears collection, financial hardship support, subsidy reinstatement support, resolving tenant ledger problems and reducing accounts receivable delinquency. The salary is $45,000


  • Receive and Make outbound collection calls in a professional manner while keeping and improving customer relations.
  • · Contact delinquent tenants by telephone, email, and letters according to collections policies with the highest level of professionalism
  • · Prepare and distribute monthly arrears report
  • · Prepare and submit new legal matters to Legal Department for Landlord/Tenant Default matters
  • · Thoroughly and accurately documents all collection efforts for each assigned building
  • · Ensures all assigned accounts are managed in a timely and accurate fashion
  • Communicates regularly with leadership and peers on the status of accounts and escalations
  • Reviews and reports collections metrics weekly to track progress against monthly forecasted goal.
  • Resolve Yardi billing problems and rescue accounts receivable delinquency, applying good customer payments in accordance with payment due dates.
  • Collect customer payment in accordance with payment due dates and send monthly reminders and late notices.
  • Identify issues attributing to account delinquency and discuss them with Team/ Leader / Management.
  • Review and monitor assigned properties and all applicable collection reports.
  • Provide timely follow-up on payment arrangements.
  • Mail correspondence to customers to encourage payment of delinquent accounts.
  • Initiate and process daily receivable of Corporate and KMS checks (depositing and posting).
  • Perform weekly/monthly cost reporting, including coordinating with property managers for eviction proceedings.
  • Maintain accurate documentation in Yardi Electronic Database and Paper files on interventions, payment arrangements, 10-notices, etc. to support submissions to legal and collections agency intervention
  • Assist tenants with the coordination of payment support: such as ERAP, One Shot Deals, Catholic Charities, etc.
  • Track tenants with patterns of repeating accumulating arrears, late fees,
  • Assist tenants with compliance with annual subsidy required certifications, and subsidy reinstatements
  • Complete all aspects of the position timely and accurately.
  • Set tenants up with RentCafe and provide system support for tenants who are experiencing problems
  • visit sites /as needed for collection purposes.
  • complete other projects as needed.


  • Must be fully vaccinated against covid-19·
  • High school diploma required
  • Bilingual Spanish Required
  • · Knowledge of accounts receivable aging reports
  • Ability to effectively and appropriately interface with a variety of individuals or groups on a frequent basis
  • Strong oral and written communication skills, detailed-oriented, and computer savvy. Proficient in all Microsoft programs, specifically Outlook, Microsoft Word and Excel.
  • High level of customer service experience is essential
  • Ability to work independently as well as part of a team.

Job Requirements


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