Career Opportunities at Acacia


Job Details

Affordable Housing

Program Director  ,   : 4/11/2022
Job Description

Job ID#:


Job Category:

Affordable Housing


Under supervision of the Program Administrator, the Program Director ensures quality care and oversees the functions of the program according to regulatory bodies and accreditation requirements. This individual is responsible for the oversight and implementation of care and resources for the purpose of meeting the physical, emotional, and social needs of clients. The Program Director provides supervision of all programs' services and works to develop, implement, track, report, and evaluate measurable outcomes. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities as defined by the ADA to perform the essential functions of the job.
KEY ESSENTIAL FUNCTIONS:                                                                                                                                                          

    Responsible for overseeing all aspects of the sites' operations - service delivery, compliance to contracts, targets (case management, employment, housing retention and placements, medical and chart compliance, recreational activities, security, maintenance, food service if applicable, etc.)
    Provide leadership, guidance, direction, and supervision to all staff to ensure accurate and timely completion of deliverables, targets and benchmarks
    Interview, hire, supervise, and set up training to program personnel to reach program goals
    Conduct performance evaluations, disciplinary actions, resignations, and terminations
    Monitor and maintain the fiscal condition of the program
    Develop program content to address clients' needs related to ADL, Time Management, Critical Thinking, federal, state, city and Acacia Network rules and regulations
    Ensure and maintain all regulatory agency (i.e.-Dept. of Health, OTDA, DHS, Coalition for the Continuum of Care, HUD, DOH, etc) standards are in compliance (related to reporting, physical plant, food and emergency supplies, personal belongings, mail, etc.).
    Understand all aspects of contract requirements and communicate this understanding to staff
    Responsible for the overall administration of the site, food service, procurement of equipment and supplies for program and staff
    Plan, interpret all policies and procedures for staff; ensure implementation of all policies and procedures
    Plan and organize program activities to maximize program contract's goals and performance targets as outlined
    Plan, coordinate and facilitate social/peer support and ADL events
    Communicate with peers at other programs on issues related to client progress and best practices
    Facilitate interdepartmental communication and conduct regular staff/departmental meetings
    Set realistic weekly and monthly performance goals in accordance with contract requirements with reporting staff
    Ensure accurate and timely reporting and statistical information for both Acacia Network management and regulatory agencies
    Review the analysis of program and demographic client data to make programmatic improvements
    Contact vendors and/or sub-contractors to ensure appropriate service deliveries and quality
    Connect with community leaders to build connections, gain support and troubleshoot issues/concerns
    Conduct periodic internal file review and implement Quality Assurance measures as needed to ensure quality service delivery to clients (i.e.-address and investigate client complaints)
    Organize onsite and offsite training opportunities for professional development of staff
    Develop and implement crisis prevention and/or intervention strategies to ensure a safe and secure environment
    Troubleshoot client and direct reporting staff program problems, and make decisions in accordance with program policies, procedures, and protocols
    Provide assistance and follow-up in regard to critical incidents with clients
Conduct and document one-on-one supervision of direct reporting staff to assess and improve work performance (i.e. identify training needs, professional development, etc.)
    Serve as the Incident Commander for the entire facility
    Report all incidents that may subject Acacia Network to liability to the Program Administrator

Job Description – Director of Social Services
    Review and sign all time sheets
    Tasks may be modified, expanded and/or assigned over time

    Bachelor's Degree in social services, Human Services, Psychology, Social Work, or related field, required
    Master's degree strongly preferred
    Valid New York State LMSW, LCSW, or LMHC preferred
    Seven (7+) years of experience with homeless population or special needs population (mental illness, substance abuse, HIV, etc…)
    Five (5+) years must be in a managerial position
    Experience working with individuals and/or families facing homelessness
    Experience in staff training and development
    An understanding of funding and industry regulations and a track record of meeting compliance standards
    Strong leadership, excellent organizational and communication skills
    Ability to work on a strong team of professionals in a culturally diverse environment
    Ability to multitask and to work and function under pressure

Job Requirements


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