Career Opportunities at Acacia


Job Details

Transitional Housing

Senior Case Manager  Bronx, NY  : 3/18/2022
Job Description

Job ID#:


Job Category:

Transitional Housing

Position Type:

Full Time


The Senior Case Manager will support and engage clients in all aspects of social services including case management, permanent housing placement, employment, entitlements, recreation, etc. The Senior Case Manager works with community organizations, government agencies and property owners to secure living arrangements, negotiate rents, deposits, and move-in terms on behalf of their clients. The Senior Case Manager will connect clients to needed services, ensure all applicable entitlements are secured and support and progress clients towards independent living.
KEY ESSENTIAL FUNCTIONS:                                                                                                                      
Case Management:
  • Conduct comprehensive client assessments to collect functional, environmental, psycho-social, educational, and health information as appropriate to develop and create an effective care plan 
  • Schedule and conduct weekly/biweekly meetings with clients 
  • Create Independent Living Plans and monitor plans for effectiveness
  • Ensure clients have appropriate medical insurance and are referred to medical provider 
  • Maintain updated case files with necessary documentation; document all efforts and services provided to clients
  • Develop support systems to meet client needs by identifying and coordinating a variety of available services
  • Evaluate client risk and assess need for immediate intervention
  • Interpret and explain DHS regulations and service programs to client
  • Provide supportive counseling and advocacy for clients
  • Determine quality and effectiveness of services provided and if necessary, develop and implement new processes and procedures 
  • Build and maintain positive working relationships with staff and clients 
  • Engage clients in the problem-solving process
  • Analyze situations and determine proper course of action by making decisions and utilizing independent judgment
  • On a continuous basis know signs and symptoms of mental illness; understand cultural influences on behavior; identify need for services; problem solve to assess needs of clients; observe interactions for assessment purposes; and explain regulations and findings to clients 
Permanent Housing:
  • Assess clients for housing to determine best Exit Strategy
  • Assess clients for all housing subsidies for eligibility and assist in securing housing vouchers
  • Assist client in finding suitable housing
  • Develop and maintain liaison with landlords and the community
  • Help client with all housing applications 
  • Assist clients through entire housing process from application process, meeting prospective landlords, lease signing and move out
  • Work directly with realtors, landlords and Social Services Department to expedite lease signing process
  • Inspect apartments/rooms, check status of Public Assistance Case
  • Achieve monthly move out target assigned 
  • Prepare monthly housing status reports, update housing notes on a weekly basis
  • Document all housing efforts

  • Assist client in finding suitable employment
  • Develop and maintain liaison with employers and the community
  • Assist clients in securing job interviews
  • Prepare clients for job interviews
  • Conduct employment related workshops – resume, interviewing, dressing for success, etc.
  • Meet employment related targets
  • Document all employment efforts
  • Organize recreational activities onsite and identify external opportunities
  • Maintain records and prepare employment/recreation related reports
  • Develop, prepare, and present training and educational programs/workshops

  • Participate in and facilitate interdisciplinary team meetings to discuss and overcome resident barriers
  • Attend meetings, trainings and workshops as required
  • Other duties in keeping with the scope and nature of the position
  • Must be fully vaccinated against covid-19
  • Associates degree: Bachelor's degree preferred.
  • 3+ years previous relevant experience in Social Services
  • Ability to network with landlords, real estate management companies, community-based and city agencies to identifying permanent housing opportunities for shelter clients.
  • Ability to use business acumen to exercise good judgment and decision-making
  • Ability to deal with sensitive issues with diplomacy and discretion
  • Must be able to multi-task with strong organizational skills; must be a resourceful self-starter
  • Excellent interpersonal skills and able to communicate both verbally and in written form
  • Commitment to culture diversity and sensitivity

*Acacia Network is an equal opportunity employer*

Job Requirements


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