Career Opportunities at Acacia


Job Details

Ramon Velez Expansion Project

Front Desk Clerk  Bronx, NY  : 12/1/2021
Job Description

Job ID#:


Job Category:

Ramon Velez Expansion Project

Position Type:

Full Time


POSITION OVERVIEW:                                                                                                                        
Under the direction of the Site Manager and/or Deputy Site Manager, the Front Desk Clerk is primarily responsible for overseeing the duties and functions of the medical front office area and ensuring that they are carried out with accuracy, timeliness and confidentiality.

KEY ESSENTIAL FUNCTIONS:                                                                                                            
  • Utilize effective communication and customer service skills
  • Register patients in NextGen, obtain/verify demographics, insurance, sliding fee scale, and other pertinent information from the patients
  • Conduct prior authorizations and insurance verification
  • Ensure the privacy of employees/patient's health information according to HIPAA regulations.
  • Facilitate incoming and outgoing calls, document accurate messages and disseminates appropriately within Nextgen or other means
  • Provide navigational support to patients with check-in kiosk or other center-issued devices
  • Maintain/coordinate patient appointments and update information into the EMR
  • Follow-up on the missed/cancelled appointments, confirm upcoming appointments via telephone/written correspondence
  • Ensure that all legal standards for medical records are met. This includes that all information sent out meets the legal standards for release of protected health information
  • Coordinate front office functions with the clinical staff. The supervisor of front office and clinical staff will be in constant communication regarding services provided at the clinic.
  • Work with Site Manager to ensure the assignment of patients with scheduled clinic appointments
  • Accept monthly totals on patient data entry errors from the administrative data person and give to front office staff for correction and will be discussed at their regular meetings
  • Obtains revenue by recording and updating financial information, recording and collecting patient charges.
  • Perform other appropriate duties as requested by supervisor filing, collecting,

Job Requirements


  • High School Diploma or GED required
  • AA/AS in Administration or related field preferred 
  • Excellent customer service and ability to deescalate situations 
  • Minimum of five (2) years of experience with medical record charts, knowledge of ICD-10-CM codes, knowledge of basic medical terminology
  • Intermediate use of standard Microsoft Office & Internet required 
  • Bilingual (Spanish/English); strongly preferred
  • Vaccination Against Covid-19 Required


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