Career Opportunities at Acacia


Job Details

Transitional Housing

Call Center Shelter Supervisor  ,   : 10/18/2021
Job Description

Job ID#:


Job Category:

Transitional Housing

Position Type:



The Part Time Call Center Supervisor will be manage the call center during their shift to ensure appropriate functioning.
The supervisor will support the activities of an active call center in order to assist the people to obtain needed
information and update electronic records. The supervisor will manage a high volume of calls. Must
consistently display effective communication and interpersonal skills all individuals to support their
relationship with Acacia Network. Call Center Supervisor operated I a Transitional Housing setting on a 24/7
  • Saturdays/Sundays 12A-8A-- Hourly Rate- $21
KEY ESSENTIAL FUNCTIONS:                                                                                                                      
  • Oversee and manage all responsibilities of the call center, including but not limited to the oversight of call center operator. 
  • Manage the collection and manage in regards to the unit condition and status of all units in the Acacia Network Housing family portfolio. 
  • Act as liaison between DHS and Acacia Network Housing to coordinate flow of information internally and externally. 
  • Ensure daily update of CARES facility rosters. 
  • Maintain electronic systems (CARES/Foothold) and accuracy at all times.
  • Develop reports on status, progress, billing, invoicing, and staff performance 
  • Facilitate client transfers
  • Resolve problems by clarifying issues and explore alternative solutions. 
  • Monitor the receipt & delivery of client notices. 
  • Ensure sorting and facilitation of delivery of client mail and packages.
  • Communicate verbally and in writing to answer inquiries and provide information.
  • Maintain a high level professionalism and customer service.
  • Will perform billing and invoice management. 
  • Maintain client confidentiality at all times
  • Listen in on calls, coach operators through difficult calls, and intervene as necessary. 
  • Provide clinical supervision of all employee of the call center. 
  • Provide coverage and act as call center operator on occasion.
  • High School or GED required; Associates Degree Preferred.
  • At least 1 year of Call Center Supervisory experience required.
  • Candidates must be able to multi task and be computer literate. 
  • Knowledge of Electronic Records/CARES/Foothold/NextGen.
  • Experience with customer service and heavy phone usage is a must.
  • Empathic listening skills. 
  • Ability to multi-task in a fast paced office setting. 
  • Spanish speaking and medical experience is a plus. 

*Acacia Network is an equal opportunity employer*

Job Requirements


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