Career Opportunities at Acacia


Job Details

Senior Services

Administrator, Senior Services  Bronx, NY  : 8/17/2021
Job Description

Job ID#:


Job Category:

Senior Services

Position Type:

Full Time


Under the supervision of the Assistant Vice President, Skilled Nursing Facility and Senior Services and in accordance with the programs and policies provided by the City of New York-Department for the Aging, the Administrator, Senior Services is responsible for the planning and managing the day to day operation of the Senior Centers and to ensure full compliance within DFTA, FDNY, and DOH regulations. The Administrator must be professional, well-spoken, and empathetic to the needs of the Seniors IPRHE serves. Work is evaluated for policy compliance and program accomplishment and effectiveness in line with the Institute’s mission. Salary is $70-80K

KEY ESSENTIAL FUNCTIONS:                                                                                                           
  • Works with the Assistant Vice President, Skilled Nursing Facility and Senior Services in developing a course of action for achieving the Institute’s missions and goals for our Senior Members and Centers.
  • Responsible for fiscal management and insures that monies are expended in accordance with approved budget. Identifies special needs, inadequate funding, or terms not addressed by the budget. Administrator must hold quarterly meetings with the Controller and the Center Program Director to closely monitor this effort and improve process.
  • Responsible for the recruitment, training, and supervision of Senior Center staff and volunteers. Plans and assigns work to staff, sets priorities, prepares work schedules. Meets with staff and ensures that updated information is disseminated regarding changes to policies and procedures affecting staff or clients.
  • Acts as a Human Resources liaison- Hears and resolves complaints and conflicts involving staff, volunteers or senior participants and refers more serious more serious issues to the Assistant Vice President, Skilled Nursing Facility and Senior Services.
  • Develops work plans and assists with budget and annual goals. Ensures that service records are accurately maintained. Implements procedures for case findings, assessment, and case management for all Senior Centers.
  • Assigns Internal Peer to Peer Audits for all Centers. This must be conducted each quarter for all Centers and documented and filed for audit compliance.
  • Establishes and maintains safety and sanitary procedures. Ensures compliance with Building, Fire, and Health Department codes for all Senior Centers.
  • Ensures all Center Program Directors and Assistant Directors hold the mandated credentials for compliance (F-07, S-95, NY Notary, AED/CPR, Elder Abuse)
  • Ensures each Center is in compliance with DFTA, FDNY, and DOH Auditing and Compliance Requirements, reviews all audit reports, makes corrections if necessary and ensures Center Director submits Corrective Action Plans on time.
  • Ensures Incident Reporting is conducted within 24 hours and entered into the Convercent database.
  • Must log on to Convercent, review all incidents, ensure severity level is placed, follow up is conducted, and case gets closed in a reasonable time frame for the Compliance Officer.
  • Ensures Cooling Center Surveys are completed in a timely fashion.
  • Ensures all facilities are neat and clutter free, works closely with Facilities Manager to ensure compliance.
  • Administrator hosts quarterly meetings with the following levels of staff: Program Directors, Assistant Directors, Case Workers, Drivers, and Head Chefs.
  • Administrator shall seek opportunities for Professional Staff Development for all levels of staff, regardless of title and encourages enrollment to enhance the visibility and services of the Senior Services Division.
  • Oversees the planning, preparation, and bidding process for all Special/Construction projects. Will oversee timelines, conduct follow up with the Vice President of Physical Plant Management and Director of Procurement, brief Assistant Vice President and Program Director, along with DFTA on all matters.
  • Prepares and submits all DFTA Request to Purchase documents for Fiscal review, once approved, must submit to Assistant Vice President for signature, then submit to DFTA for approval and conduct follow up until resolved.
  • Obtains all quarterly variance reports from DFTA Program officers for each Center and review variance reports with each Center Director for improved metrics.
  • Administrator must strategize and execute improvement plans for all Centers to ensure high performing vendex scores annually.
  • Conducts Outreach for all Senior Centers to improve visibility and marketability.
  • Must conduct monthly supervision with all Center Program Directors at their sites. Supervision must be documented and emailed to Assistant Vice President for briefing purposes.
  • Updates Training and Credentialing Tracker on an as needed basis and submits monthly to Assistant Vice President for review and approval.
  • Reviews and approves all incoming orders for each Center through Fund E-Z and ensures Procurement guidelines and regulations are adhered to.
  • Reviews all Payment Check Requests- ensures all back up documentation is attached before submitting to Assistant Vice President for approval and processing.
  • Reviews all Month End Reports and ensures its compliance with the Acacia Network and DFTA standards of operations and compliance. Tracks and notes when reports are submitted to the Administration office with the assistance of the Administrative Assistant.
  • Establishes and maintains relationships with other community based organizations. Serves as an advocate for seniors and promotes good public relations and awareness. Sits in community meetings and gives timely input to the Institute and to the community-based programs and activities. Evaluates and conveys supervisor reports, decisions, and results of meeting or events in relation to Institute goals.
  • Represents the Institute in a professional manner at all times;  in serving as an advocate for seniors and in promoting good public relations with local news media, government and private funding sources, and other local groups and organizations.
  • Oversees the Social Services Division for 92 West Tremont- Supportive Housing. This includes providing case management and assistance, enter data into AWARDS, and oversees and coordinates all activities that take place in the building for the seniors.
  • Conducts monthly Vulnerable Seniors Visit for 92 West Tremont Avenue and notes all issues into Awards for tracking and compliance purposes.
  • Must work closely with Vice President-Real Estate, Property Management Division, and Administrator for Supportive Housing, and On Site Superintendent to resolve tenant matters.
  • Manages all interns for the Senior Services Division and tracks their progress with the external agencies.
  • Must place all interns in Senior Centers and adhere to HR onboarding policies.
  • Must work with Human Resources to fill vacancies across all Centers. Must type and fill out paperwork correctly for Assistant Vice President review and approval.
  • Must ensure all Human Resources Policies and Procedures are adhered by all levels of staff.
  • Supervises the Administrative Assistant and conducts monthly supervision with him/her.
  • Must attend workshops, meetings, and trainings as required by the Acacia Network and DFTA.
  • Prepares the Quarterly Board Report for the Assistant Vice President by providing Metrics, Graphs, Data, and Updates on all Senior Centers on a monthly and quarterly basis.
  • Master’s Degree in Social Work, Business, Nursing, or Public Administration required.
  • Must obtain NY Notary within 45 days of employment.
  • Must obtain the Fire Safety Certification S-95 and F-07 within 45 days of employment.
  • Must have experience with working with seniors.
  • Must be fluent in both English and Spanish.
  • At least three years of supervisory/management experience is required.
  • Supports and exhibits the core values of the Institute’s mission.
  • Understands low income and low/middle income minority senior citizens and their needs.
  • Appreciation of and sensitivity to multilingual/multicultural populations whether native-born or immigrant.
  • Excellent organizational and supervisory skills.
  • Well-organized and detail-oriented. Computer literate.
  • Ability to engage seniors work with colleagues, inspired and motivated staff, and represents the institute in public arenas in a professional manner.
  • Must adhere to a professional dress code at all times.
  • Ability to maintain confidentiality.
  • Must have experience conducting case management and supervision in a social services setting.
*Acacia Network is an equal opportunity employer*

Job Requirements


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