Under supervision of the Program Director the Clinical Supervisor will provide clinical oversight and quality assurance to all unlicensed and licensed staff clinicians who provide substance abuse services in an outpatient treatment program setting. The Clinical Supervisor is legally responsible for adherence to all applicable licensing, supervision, billing, documentation requirements and overseeing the timeliness and quality of a staff member’s clinical work. The supervisor is responsible for client case record reviews, performance improvement, quality improvement and utilization review to include all required monthly reports.
KEY ESSENTIAL FUNCTIONS:
• Responsible for the daily clinical operations and performance of the outpatient program
• Interviews, hires, trains, evaluates, manages, counsels, and terminates subordinate personnel
• Works closely with staff via weekly clinical supervision to ensure the completion of performance goals.
• Provides ongoing feedback and performance evaluation to clinicians on the quality and
timeliness of their clinical work as well as their caseload.
• Monitor caseloads and ensure the supervisees comply with all agencies, clinical, legal and ethical practices. Review and co-sign supervisees’ clinical documentation to include but not limited to case conference forms, bio-psychosocial history, initial treatment plans and treatment plan reviews
• Becomes familiar with APG and ICD-10 billing codes to include DSM V diagnosis codes
• Oversight and monitoring of billable hours of service required. Provide support, training, and remediation where needed to assist supervisees in meeting program’s billing expectations and caseload requirements, charting, recordkeeping, documentation standards and all other quality assurance standards
• Communicates any concerns about quality of clinician’s work to Program Director in a timely manner
• Becomes familiar with ACACIA policies and procedures and implements in outpatient program. Ensures all administrative and clinical policies and procedures are implemented appropriately and effectively.
• Ensures all medical and other services to which patients may be referred are known to staff and
made available to patients
• Assists with partnering opportunities, linkage/support agreements and other critical relationships to drive census growth and meet regulatory requirements
• Works closely with Medical Director, Program Administrator and Program Director in a variety of areas including but not limited to: compliance with federal and state rules; laws and regulations; compliance with Joint Commission, SAMHSA, OASAS and DEA; performance improvement initiatives; productivity goals; quality client care; customer service; operational enhancement; growth of client census; contractual requirements; standardization and conformity; best practices and plans for continuous improvement
• Becomes familiar with Joint Commission standards and the applications of such
• Participates in community relations and development activities to drive and maintain census
• Identifies and implements tactical steps to increase and retain census and productivity amongst staff
• Identifies training needs and makes recommendations to the Program Director. Provides education and training opportunities to all staff to meet required training needs for program
• Participates collaboratively as part of a multidisciplinary team, able to proactively collaborate with other supervisors and program director to ensure best possible training for supervisees and service delivery for clients
• Facilitates weekly case conferences and group supervision; monthly clinical and medical staff meetings to include incident reporting, client satisfaction surveys, PI, QI, UR and chart review findings
• Participates in Acacia meetings, program meetings and required trainings as required
• Contributes to a six month and annual performance evaluations of clinical staff. Helps clinicians identify personal development goals for the year and collaboratively monitors progress toward these goals
• Leads effort to identify, hire and train personnel with cultural diversity to meet the future clinic needs based on patient demographics-identifies cultural community leaders and networks
- Master’s Degree in Social Work preferred or BA degree in human services field or 5 years of relevant experience in a supervisory capacity
- 3+ years previous relevant clinical work experience in the chemical dependence field of which one year must be supervisory.
- Must have Advanced CASAC credential or obtain within 12-months of hire.
- Must complete Clinical Supervision Foundations I and II within 90 days of employment to provide clinical and administrative supervision
- Must be a qualified health professional (QHP) with completion of certificate
- Must recertify with OASAS to become an advanced level or master level CASAC to provide clinical and administrative supervision by recertification year 2021
- Ability to use business acumen to exercise good judgment and decision-making.
- Ability to deal with sensitive issues with diplomacy and discretion.
- Must be able to multitask with strong organizational skills.
- Efficiency and time management.
- Excellent interpersonal skills and able to communicate both verbally and in written form.
- Commitment to cultural diversity and sensitivity.
- Ability to maintain a professional demeanor under pressure and operate with a keen sense of urgency and commitment to quality.
- Ability to work effectively in an organizational setting and understands how to utilize the chain of command to resolve problems and bring program development ideas forward
- Knowledge of APG and ICD-10 billing codes in conjunction with DSM V diagnosis codes
*Acacia Network is an equal opportunity Emloyer*