Career Opportunities at Acacia

 

Job Details


Transitional Housing


Program Associate  Bronx, NY  : 4/30/2021
Job Description

Job ID#:

2602

Job Category:

Transitional Housing


Details:

Acacia Network Housing  Operations Team is seeking a Program Associate to support our childrens and families and Adult Families shelter sites reporting directly to Assistant Vice-President. We are looking for a detailed oriented candidate with experience in program development.  They will be responsible for overseeing all aspects of operation at multiple locations - service delivery, compliance to contracts, targets (case management, employment, housing placements, medical and chart compliance, recreational activities, security, maintenance, food service if applicable, etc.) The salary range is $90-100K
 
Responsibilities include but are not limited to:
  • Oversee multiple locations throughout the city
  • Responsible for overseeing all aspects of operation at multiple locations - service delivery, compliance to contracts, targets (case management, employment, housing placements, medical and chart compliance, recreational activities, security, maintenance, food service if applicable, etc.)
  • Drive outputs and quality in Key Performance Indicators
  • Directly supervise multiple Program Directors
  • Conduct performance evaluations, disciplinary actions, resignations, and terminations
  • Ensure and maintain all regulatory agency (i.e.- Dept. of Health, OTDA, DHS, Coalition for the Homeless) standards are in compliance (related to food and emergency supplies, linen, personal belongings, client mail, laundry, personal care items, etc.).
  • Facilitate interdepartmental communication and conduct regular staff/departmental meetings
  • Set realistic weekly and monthly performance goals in accordance with contract requirements with reporting staff
  • Ensure accurate and timely reporting and statistical information for both Acacia Network management and regulatory agencies
  • Conduct periodic internal file review and implement Quality Assurance measures as needed to ensure quality service delivery to clients (i.e.-address and investigate client complaints)
  • Troubleshoot client and direct reporting staff program problems, and make decisions in accordance with program policies, procedures, and protocols
  • Manage and track disciplinary actions
 
Required:
  • BA degree, Master preferred.
  • Excellent communication skills (oral and written)
  • 7+ years experience with homeless population; at least 5 of those years must be as a Manager/Supervisor
  • Excellent organizational skills
  • Strong demonstrated leadership skills
  • Able to multi-task and work under pressure
*Acacia Network is an equal opportunity employer*

 
Job Requirements



 

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