The Senior Case Manager will lead and support shelter case management services that maximize safety, connect residents to needed services and support. The Senior Case Manager supervises Case Managers to ensure standards are met and discusses solutions to resident barriers.
KEY ESSENTIAL FUNCTIONS:
- Supervise and serve as mentor to Case Managers; promote their professional development
- Work with team to ensure building standards are met and participate in wellness checks and unit inspection follow-up
- Participate and facilitate in interdisciplinary team meetings to discuss and overcome resident barriers
- Conduct comprehensive client assessments to collect functional, environmental, psycho-social, educational, and health information as appropriate to develop and create a cost effective care plan
- Develop support systems to meet client needs by identifying and coordinating a variety of available services
- Evaluate client risk and assess need for immediate intervention
- Develop, prepare and present training and educational programs/workshops
- Responsible for monthly file audits to ensure compliance and the creation of corrective action plans to produce desired outcomes
- Interpret and explain DHS regulations and service programs to clients
- Provide supportive counseling and advocacy for clients
- Determine quality and effectiveness of services provided and if necessary, develop and implement new processes and procedures
- Build and maintain positive working relationships with staff and clients
- Plan, develop, and implement case treatment plans
- Engage clients in the problem solving process
- Analyze situations and determine proper course of action by making decisions and utilizing independent judgment
- Maintain records and prepare clear, concise, and complete reports
- On a continuous basis know signs and symptoms of mental illness; understand cultural influences on behavior; identify need for services; problem solve to assess needs of clients; observe family interactions for assessment purposes; and explain regulations and findings to clients and families.
- Work with various cultural and ethnic groups in a tactful and effective manner.
- Perform other duties and tasks as assigned and attend meetings, trainings and workshops as required.
- Interview, hire, supervise, and set up training to program personnel to reach program goals.
- Conduct and document one-on-one supervision of direct reporting staff to assess and improve work performance (i.e. identify training needs, professional development, disciplinary actions, and terminations, etc.)
- Other duties in keeping with the scope and nature of the position.
- Bachelor Degree in Human/Social Services, Psychology, or related field, required.
- Master Degree in Social Worker, preferred.
- Minimum of five (5) years experience working with homeless and/or low and mixed-income population
- Specialty in substance abuse and mental health issues.
- Knowledge of crisis prevention, intervention, and resolution techniques; match such techniques to particular circumstances and individuals.
PHYSICAL DEMANDS & WORKING ENVIRONMENT:
- Almost Always: Fingering (typing, keyboarding, etc…)
- Frequently: Lifting, reaching, extended sitting
- Seldom: Kneeling, Visual inspection, extended walking
- Almost never: Extended standing
- Sedentary work: Equivalent to lifting approximately 10 pounds with occasional lifting and/or carrying of small objects. A minimal amount of walking or standing may be required.
- Follows clearly established policies and procedures
- Makes decisions within well-defined parameters for completion of own work.
Acacia Network is is an equal opportunity employer