Under supervision of the Program Director the Clinical Supervisor will provide clinical oversight and quality assurance to all unlicensed and licensed staff clinicians who provide substance and alcohol abuse services in an CDOP/OTP program setting. The supervisor is legally responsible for adherence to all applicable licensing, supervision, billing, documentation requirements and overseeing the timeliness and quality of a staff member’s clinical work. The supervisor is responsible for client case record reviews, performance improvement and quality improvement to include all required monthly reports.
KEY ESSENTIAL FUNCTIONS:
- Responsible for the daily operations and performance of the OTP program
- Manages OTP clinic operations to budgeted and planned results
- Works closely with staff via weekly supervision to ensure the completion of performance goals. Provides ongoing, regular feedback and performance evaluation to clinicians on the quality and timeliness of their clinical work as well as their caseload. Also solicits feedback from clinicians regarding supervision and whether needs are being met
- Monitor caseloads and ensure the supervisees comply with all agency, clinical, legal and ethical practices. Review and co-sign supervisees’ clinical documentation to include but not limited to methadone dose change request forms, bio-psychosocial history, initial treatment plans and treatment plan reviews
- Becomes familiar with APG and ICD-10 billing codes to include DSM V diagnosis codes
- Oversight and monitoring of billable hours of service required. Provide support, training, and remediation where needed to assist supervisees in meeting program’s billing expectations and caseload requirements, charting, recordkeeping, documentation standards and all other quality assurance standards
- Communicates any concerns about quality of clinician’s work to Program Director in a timely manner
- Becomes familiar with ACACIA policies and procedures and implements in OTP program. Ensures all administrative and clinical policies and procedures are implemented appropriately and effectively. Also ensures all medical and other services to which patients may be referred are known to staff and made available to patients
- Communicates with and insures compliance with regulatory bodies (OASAS, Joint Commission, SAMHSA, DEA, HIPPA) to include state and federal regulations
- Assists with partnering opportunities, linkage/support agreements and other critical relationships to drive census growth and meet regulatory requirements
- Works closely with Medical Director, Program Director, and Operations Director in a variety of areas including but not limited to: compliance with federal and state rules; laws and regulations; compliance with Joint Commission, SAMHSA, OASAS and DEA; performance improvement initiatives; measure of success; productivity goals; quality client care; customer service; operational enhancement; growth of client census; contractual requirements; standardization and conformity; best practices and plans for continuous improvement
- Becomes familiar with Joint Commission and OTP federal and state laws, regulations, etc. and the applications of such
- Participates in community relations and development activities to drive and maintain census
- Identifies and implements tactical steps to increase and retain census
- Works with clinic team to insure operations are prepared to handle increased census
- Participates in political activities to keep company connected within appropriate circles such as client and community advisory board meetings
- Identifies training needs and makes recommendations to the Program Director. Provides education and training opportunities to all staff to meet required training needs for OTP program
- Participates collaboratively as part of a multidisciplinary team, able to proactively collaborate with other supervisors and program director to ensure best possible training for supervisees and service delivery for clients
- Facilitates weekly case conferences and group supervision; monthly clinical and medical staff meetings to include incident reporting, client satisfaction surveys, PI, QI and chart review findings
- Participates in Acacia meetings, program meetings and required trainings as required
- Contributes to a six month and annual performance evaluations of clinical staff. Helps clinicians identify personal development goals for the year and collaboratively monitors progress toward these goals
EDUCATION AND EXPERIENCE REQUIRED:
- 3+ years previous relevant clinical work experience in the chemical dependence field of which one year must be supervisory.
- Must be a qualified health professional (QHP) LMSW, LMHC or LCSW with completion of certificate
- Ability to use business acumen to exercise good judgment and decision-making.
- Ability to deal with sensitive issues with diplomacy and discretion.
- Must be able to multi task with strong organizational skills.
- Efficiency and time management.
- Excellent interpersonal skills and able to communicate both verbally and in written form.
- Commitment to cultural diversity and sensitivity.
- Ability to maintain a professional demeanor under pressure, and operate with a keen sense of urgency and commitment to quality.
- Ability to work effectively in an organizational setting and understands how to utilize the chain of command to resolve problems and bring program development ideas forward
- Knowledge of APG and ICD-10 billing codes in conjunction with DSM V diagnosis codes
*Acacia Network is an equal opportunity employer*