Career Opportunities at Acacia


Job Details

Supportive Housing

Tenant Services Coordinator  Bronx, NY  : 10/19/2020
Job Description

Job ID#:


Job Category:

Supportive Housing

Position Type:

Full Time


Under supervision of the Director of Tenant Services, the Tenant Services Coordinator is responsible for providing support to tenants/guests/staff. The requirements listed below represent the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities as defined by the ADA to perform the essential functions of the job.
Tenant Support
  • Welcome and orient new tenants; serve as tenant contact for questions and concerns; keep social service and building management informed of tenant involvement
  • Create and process work orders and coordinate property/unit access
  • Respond to all tenant requests and calls to determine urgency
  • Track service calls from entry to close via work order management software
  • Schedule and coordinate required maintenance for vacant unit turnover
  • Handle proactive analysis and resolution for inspections, permits, violations, etc
  • Schedule fire life safety inspections for building systems as necessary
  • Set up, review, and enforce maintenance and/or service contracts for properties
  • Ensure that all service and maintenance request are addressed in a timely manner
  • Manage certificates of insurance for vendors
  • Oversee development and implementation of a wide range of programs and activities for residents
  • Produce monthly building newsletters and create flyers
  • Document all services in AWARDS and maintain Face2Face contacts in the database
  • Report on outcomes, goals, and data tracking
  • Keep an updated file of vendors; order and track supplies
  • Associates Degree or an equivalent related field required
  • Bi-lingual (English/Spanish), preferred
  • Two (2+) years previous relevant experience in a Mental or Behavioral Health environment required
  • Ability to use business acumen to exercise good judgment and decision-making
  • Ability to deal with sensitive issues with diplomacy and discretion
  • Must be able to multi task with strong organizational skills
  • Excellent interpersonal skills and able to communicate both verbally and in written form
  • Commitment to cultural diversity and sensitivity
  • Ability to maintain a professional demeanor under pressure, and operate with a keen sense of urgency and commitment to quality
  • Willingness to perform other related duties as assigned
*Acacia Network is an equal opportunity employer*

Job Requirements


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