Career Opportunities at Acacia

 

Job Details


Client Resident Monitor


Client Resident Monitor  Bronx, NY  : 7/10/2020
Job Description

Job ID#:

2379

Job Category:

Client Resident Monitor

Position Type:

Full Time Union


Details:

Acacia Network has been leading community advancement since 1969 and is currently serving communities in all New York City boroughs, Albany, Buffalo, Orlando and Puerto Rico. Our facilities offer world-class service to local underserved populations, providing a wide-range of programs including primary care, mental health counseling, housing, substance abuse rehabilitation, and education.
 
Under supervision of the Program Director, the Resident Monitor is responsible for providing after hours coverage, support, and crisis intervention to tenants/guests/staff at Mosholu Gardens.  The requirements listed below represent the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities as defined by the ADA to perform the essential functions of the job.
 
KEY ESSENTIAL FUNCTIONS:                                                                                                                  
 
  • Ensure the safety of the facility and the tenants
  • ensure tenants are in basic adherence with Rules and Regulations, provide mild interventions, keep staff up to date to provide higher level interventions
  • Provide all tenant information and daily report logs requested in a timely and accurate manner
  • Ensure facilities are maintained and repairs are followed up with to create a positive environment of care.  This includes ensuring the staff areas and common areas are cleaned and organized and trash is emptied. Work orders to be forwarded to appropriate persons
  • Monitor the facilities, staff and tenants to ensure that all after hours operations are within the Acacia expectations, regulations and contractual obligations
  • Provide on-site crisis intervention
  • Maintains appropriate documentation of all tenants contacts in log
  • Handle special assignments, duties and functions as assigned
  • House Runs - regular presence in the lobby and on the residential floors
  • Maintains notes on approved tenant meetings held in conference room after hours
  • Assist tenants with laundry, shopping, appointments, if needed and directed by supervisor
  • Ensure laundry room is closed/opened at appropriate hours
  • Acts as liaison between participants, superintendents and building managers to ensure all emergency repairs are reported
  • Maintains a Resident Monitor Log, which includes tenant/guest activity and facility observations
  • Reports all non-compliance issues with respect to the tenants, guests, apartments and building to the Supportive Housing Manager or On-Call Staff, including incidents requiring immediate attention
 
REQUIREMENTS:                                                                                                                                                 
 
  • High School Diploma/GED required, Associates Degree preferred
  • Bi-lingual (English/Spanish), preferred
  • Two (2+) years previous relevant experience in a Mental or Behavioral Health environment Preferred.
  • Ability to use business acumen to exercise good judgment and decision-making
  • Ability to deal with sensitive issues with diplomacy and discretion
  • Must be able to multi task with strong organizational skills
  • Excellent interpersonal skills and able to communicate both verbally and in written form
  • Commitment to cultural diversity and sensitivity
  • Ability to maintain a professional demeanor under pressure, and operate with a keen sense of urgency and commitment to quality
*Acacia Network is an equal opportunity employer*

 
Job Requirements



 

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