Career Opportunities at Acacia


Job Details

Transitional Housing

Director of Social Services  Queens, NY  : 2/6/2019
Job Description

Job ID#:


Job Category:

Transitional Housing

Position Type:

Full Time

Positions Available:



Acacia Network, the leading Latino integrated care nonprofit in the nation, offers the community, from children to seniors, a pathway to behavioral and primary healthcare, housing, and empowerment. We are visionary leaders transforming the triple aim of high quality, great experience at a lower cost. Acacia champions a collaborative environment to deliver vital health, housing and community building services, work we have been doing since 1969. By hiring talented individuals like you, we’ve been able to expand quickly, with offices in Albany, Buffalo, Syracuse, Orlando, Tennessee, Maryland and Puerto Rico. 
We are seeking a Director of Social Services that will ensure quality care and oversee the Clinical and Social Service functions of the shelter according to DHS regulatory and accreditation requirements. This individual will be responsible for the oversight and implementation of care and resources for the purpose of meeting the physical, emotional and social needs of clients. The Director of Social Services provides supervision to the Intake Services and Case Management Teams and works with the Program Director to develop, implement, track, report, and evaluate measurable outcomes.
Responsibilities consist of but not limited to:
  • Oversee the day to day operations of the program
  • Delegate and monitor client-related operational responsibilities, as appropriate, to Intake and Case Management team members
  • Oversee the assessment of clients upon admission, change of condition and review and update care plans
  • Facilitate interdepartmental communication and conduct staff meetings
  • Attend meetings with funders or outside agencies
  • Connect with  community leaders to build connections, gain support and troubleshoot issues/concerns
  • Report all significant (i.e. Funder) events, and monitoring events to the Program Director
  • Liaison with medical staff and psychiatric providers (both internal and external) to ensure appropriate service delivery for clients
  • Liaise with DHS Intake Centers and DHS Management
  • Develop and implement a system to ensure that clients maintain their medication compliance on a weekly basis
  • Develop program content to address client needs related to housing, substance abuse treatment, mental health, and employment
  • Plan and organize program activities to maximize program contract and performance goals as outlined in DHS Performance Incentive Plans
  • Maintaining compliance with all organizational policies and legal regulations, by ensuring meticulous documentation of all activities in the department.
  • Review analysis of program and demographic client data to make program improvements
  • Set realistic weekly and monthly performance goals in accordance with contract requirements with reporting staff
  • Ensure housing and performance outcomes are met on a monthly/ quarterly/ annual basis
  • Monitor and track clients housing placements and Individual Service Plans
  • Conduct periodic internal file reviews and implement Quality Assurance measures as needed to ensure quality service delivery to clients (i.e. address and investigate client complaints)
  • Conduct and document one-on-one supervision of direct reporting staff to assess and improve work performance (i.e. identify training needs, professional development, etc.)
  • Organize onsite and offsite training opportunities for professional development of staff
  • Troubleshoot client and direct reporting staff program problems, and make decisions in accordance with program policies, procedures, and protocols
  • Review and sign all time sheets
  • Report all incidents that may subject Acacia Network to liability to the Program Director
Education/ License:
  • Bachelor degree in Social Work or related field required
  • 5+ years of experience working with the homeless or special needs population (mental illness, substance abuse, HIV, etc.…)
  • 3+ years must be in a managerial position
  • Successful completion of SIFI (Seminar in Field Instruction) preferred
  • Ability to work with a strong team of professionals and in a culturally diverse environment
  • Ability to multitask and to work and function under pressure
*Acacia network is an Equal Opportunity Employer*

Job Requirements


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