Career Opportunities at Acacia


Job Details

Transitional Housing

Case Manager Supervisor  Bronx, NY  : 2/6/2019
Job Description

Job ID#:


Job Category:

Transitional Housing

Position Type:



Acacia Network, the leading Latino integrated care nonprofit in the nation, offers the community, from children to seniors, a pathway to behavioral and primary healthcare, housing, and empowerment. We are visionary leaders transforming the triple aim of high quality, great experience at a lower cost. Acacia champions a collaborative environment to deliver vital health, housing and community building services, work we have been doing since 1969. By hiring talented individuals like you, we’ve been able to expand quickly, with offices in Albany, Buffalo, Syracuse, Orlando, Tennessee, Maryland and Puerto Rico. 
We are seeking a Case Manager Supervisor who will lead and support shelter case management services that maximize safety, connect residents to needed services and support. The Case Manager Supervisor supervises the Case Managers to ensure standards are met and discusses solutions to resident barriers.
Responsibilities consist of but not limited to:
  • Supervise and serve as mentor to Case Managers; promote their professional development
  • Work with team to ensure building standards are met and participate in wellness checks and unit inspection follow-up
  • Conduct comprehensive client assessments to collect functional, environmental, psycho-social, educational, and health information as appropriate to develop and create a cost effective care plan
  • Develop support systems to meet client needs by identifying and coordinating a variety of available services
  • Evaluate client risk and assess need for immediate intervention
  • Develop, prepare and present training and educational programs/workshops
  • Responsible for monthly file audits to ensure compliance and the creation of corrective action plans to produce desired outcomes
  • Interpret and explain DHS regulations and service programs to clients
  • Provide supportive counseling and advocacy for clients
  • Determine quality and effectiveness of services provided and if necessary, develop and implement new processes and procedures
  • Build and maintain positive working relationships with staff and clients
  • Plan, develop, and implement case treatment plans
  • Engage clients in the problem solving process
  • Analyze situations and determine proper course of action by making decisions and utilizing independent judgment
  • Maintain records and prepare clear, concise, and complete reports
  • On a continuous basis know signs and symptoms of mental illness; understand cultural influences on behavior; identify need for services; problem solve to assess needs of clients; observe family interactions for assessment purposes; and explain regulations and findings to clients and families
  • Work with various cultural and ethnic groups in a tactful and effective manner
Education/ License:
  • Bachelor Degree in Human/Social Services, Psychology, or related field, required. Master’s degree in Social Work preferred 
  • Minimum of 5 years’ experience working with homeless and/or low and mixed-income population
  • Specialty in substance abuse and mental health issues
  • Knowledge of crisis prevention, intervention, and resolution techniques; match such techniques to particular circumstances and individuals
  • Ability to communicate effectively orally and in writing
  • Ability to connect with others and forge strong relationships
  • Highly organized, motivated self-starter
  • Excellent time management skills
  • Ability to organize and maintain detailed records; complete necessary paperwork and meet deadlines
  • Bilingual is a plus
*Acacia network is an Equal Opportunity Employer*

Job Requirements


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