Job Description
Position Summary
The Infrastructure Manager will oversee a team of Tier 3 Technicians (T3s) and Network Engineers, managing day-to-day operations and infrastructure projects. The role will be pivotal in ensuring the reliability, scalability, and security of the organization and client's IT infrastructure. The Infrastructure Manager will also be responsible for guiding complex infrastructure projects from planning through implementation, collaborating with cross-functional teams, and ensuring alignment with business objectives.
Key Responsibilities
- Team Leadership: Lead, mentor, and manage a team of T3 Project Technicians and Network Engineers, ensuring they are aligned with business and operational goals.
- Infrastructure Strategy: Develop and implement infrastructure strategies that support organizational objectives, focusing on scalability, reliability, and security.
- Project Management: Manage T3 and infrastructure-related projects from concept to completion, including budgeting, resource allocation, and risk management. Ensure projects are completed on time and within scope.
- Network Management: Oversee the design, implementation, and maintenance of LAN, WAN, and wireless networks. Troubleshoot and resolve complex network issues.
- Systems Management: Manage data centers, cloud infrastructure, servers, and storage systems, ensuring optimal performance and uptime.
- Technical Expertise: Provide high-level technical support and guidance to Tier 3 Technicians for escalated issues. Collaborate with engineers to resolve complex infrastructure challenges.
- Collaboration: Work with IT leadership, vendors, and other departments to ensure infrastructure solutions meet business needs.
- Documentation and Compliance: Maintain detailed documentation of infrastructure processes, networks, and systems. Ensure compliance with industry standards and regulations.
- Monitoring & Performance: Oversee performance monitoring of all infrastructure systems, proactively addressing potential issues before they affect operations.
- Innovation: Stay up-to-date with emerging technologies and trends in network infrastructure and IT operations, making recommendations for improvements.