Position Summary:
The Patient Advocate (Bilingual English/Spanish) will be stationed at our location at Plaza del Sol Health Center in Corona, Queens and serve as a resource for patients in our care. The Patient Advocate uses feedback from patients in order to enhance the quality of services in the center and provides the patient with a warm and welcoming environment, while supporting them to navigate the health center.
Applicants must have availability to commit to a schedule of 40 hours/week, Monday through Thursday 7:30am-5pm, Saturdays 7:00 am-1:30pm (days off are Fridays and Sundays)
Minimum Qualifications:
- High School Diploma or GED, required.
- Bilingual Spanish/English, required.
- Entry level, but must possess general computer skills and exceptional customer service and communication skills (verbally and written).
Key Duties:
- Greets all patients and visitors to the site to support them with their visit and/or to identify purpose of arrival to the health center.
- Directs patients into waiting area.
- Manages sign in logs and ensures that the lobby area is maintained in a clean, orderly, and safe environment.
- Helps to verify patient demographic information and insurances using electronic health records.
- Provides general information regarding services and resources.
- When applicable, gauges feedback from patients and reports to managers in order to optimize patient satisfaction.
About Urban Health Plan:
At Urban Health Plan (UHP) our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality, primary and specialty health care and by assuring the performance and advancement of innovative best practices. At UHP, our commitment to provide patient-centered, holistic, quality health care, is part of a tradition started by our founder, Dr. Richard Izquierdo, more than 50 years ago. That tradition continues today by promoting excellence in everything that we do.
Compensation: $18.00 per hour for 40 hours per week plus benefits.
Benefits Include:
- Fully funded Health Insurance for yourself
- 73.5% funded Health Insurance for your family
- Dental Insurance
- $50,000 term life Insurance
- 401(k) Retirement Savings (including annual UHP Contribution)
- Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!).
UHP is an equal opportunity employer. M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.