Position summary:
We are currently hiring a Bilingual (English/Spanish) Patient Service Representative (PSR) to join our Adolescent Health and Wellness Center in the Bronx. The Patient Service Presentative provides information, support, encouragement, and assistance to patients and families as they arrive at the health care facility. This role greets and registers patients and visitors, verifies and records patient information, and provides comfort and empathy to patients while maintaining the waiting room. This role provides accurate and consistent information to patients, schedule appointments, and resolves patient concerns at the same time adheres to patient confidentiality.
Minimum Qualifications:
- High School Diploma required
- Minimum of 1 year of experience with clerical/administrative functions is required, ideally in a health care setting.
- Bilingual English/Spanish required.
- Previous experience working with youth or teen-based communities is a huge plus.
- Must have excellent communication skills and ability to provide exceptional experience to patients.
- Understanding of phone etiquette and standard office procedures.
- Ability to thrive in a fast-paced environment.
Key Duties:
- Greets patients and identified their needs.
- Registers and verifies patient demographics.
- Provides comfort and empathy to patients while maintaining the waiting room.
- Provides accurate and consistent information to patients
- Schedules appointment and recall patients for required services.
- Helps to maintain charts and provide administrative support to the department.
- Completes prior authorizations.
- When applicable, review sliding fee scales and engages in cash collection.
- Adheres to patient confidentiality.
Starting Compensation: $19.50 per hour based on 40 hours per week ($40,560 annualized).
Work Environment Type, Location, and Schedule:
Candidates must be available to work onsite based in our Adolescent Health and Wellness Center located in 960 Southern Boulevard. Candidates must be available to work 5-day shifts Monday through Friday between 8am-5pm.
As a full time associate at Urban Health Plan, you will enjoy:
- Fully funded Health Insurance for yourself.
- 73.5% funded Health Insurance for your family.
- Dental, Vision, and Prescription Coverage
- $50,000 term life Insurance
- 401(k) Retirement Savings (including 3% annual employer contribution)
- Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!).
- Flex Spending Accounts (Health care, Dependent Care, and Commuter Benefits)
- Entertainment Discount Program
- Employee Assistant Program
- Fitness Discounts and Perks through our medical plan.
About Urban Health Plan:
At Urban Health Plan (UHP) our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality, primary and specialty health care and by assuring the performance and advancement of innovative best practices. At UHP, our commitment to provide patient-centered, holistic, quality health care, is part of a tradition started by our founder, Dr. Richard Izquierdo, more than 50 years ago. That tradition continues today by promoting excellence in everything that we do.
UHP is an equal opportunity employer. M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.