Starting Compensation: Minimum $18.00 per hour; Maximum $18.00 per hour
Position Summary:
We are currently hiring a Bilingual (Spanish/English) Patient Concierge to join our El Nuevo San Juan Health Center located in Bronx, NY. The Patient Concierge helps navigate their medical home by creating a welcoming, patient-centered experience fostering an informative environment, providing an overall positive first and last impression for patients, their families, and visitors.
Applicants must have availability to commit to a schedule of 40 hours/week, Monday through Friday 9:00 am to 6:00 pm and two Saturdays per month.
Minimum Qualifications:
- High School Diploma required.
- One year of experience in office setting with clerical duties required. Training provided on health care administrative duties.
- Bilingual Spanish/English required.
- Must have excellent communication skills and ability to provide exceptional experience to patients.
- Understanding of phone etiquette and standard office procedures.
Key Duties:
- Greets patients/visitors in a warm, friendly, and professional manner.
- Answers patients' inquiries regarding their appointments, procedures, billing, referrals and provides general information.
- Schedule appointments and coordinate with other departments as needed to ensure time service.
- Support with Registration, Sliding Fee Discount Schedule Program, ins verification payment collection and PCP changes.
- Escorts patients and/or arranges for escort to department/location.
About Urban Health Plan:
At Urban Health Plan (UHP) our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality, primary and specialty health care and by assuring the performance and advancement of innovative best practices. At UHP, our commitment to provide patient-centered, holistic, quality health care, is part of a tradition started by our founder, Dr. Richard Izquierdo, more than 50 years ago. That tradition continues today by promoting excellence in everything that we do.
Benefits Include:
- Fully funded Health Insurance for yourself
- 73.5% funded Health Insurance for your family
- Dental Insurance
- $50,000 term life Insurance
- 401(k) Retirement Savings (including annual UHP Contribution)
- Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!).
UHP is an equal opportunity employer. M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.