Position Summary:
We are currently hiring Bilingual (Spanish/English) Patient Service Representatives (PSR). The Patient Service Representative provides information, support, encouragement, and assistance to patients and families as they arrive at the health care facility. This role greets and registers patients and visitors, verifies and records patient information, and provides comfort and empathy to patients while maintaining the waiting room. This role provides accurate and consistent information to patients, schedule appointments, and resolves patient concerns.
We are accepting application for Bronx-based health center opening which includes and is not limited to Behavioral Health, Pediatrics, and Internal Medicine.
Minimum Qualifications:
- High School Diploma Required
- Minimum of 1 year of experience with clerical/administrative functions is required, ideally in a health care setting.
- Bilingual Spanish/English is required.
- EMR systems proficiency.
- Team player, kindness, honesty, and empathy.
- Must have excellent communication skills and ability to provide exceptional experience to patients.
- Understanding of phone etiquette and standard office procedures.
- Ability to thrive in a fast-paced environment.
Key Duties:
- Greets patients and identifies their needs. Promotes a warm, welcoming, and professional environment in the waiting room.
- Verifies insurance information and PCP through online portals, managed care website, EHR systems, and over the phone.
- Answers incoming calls and takes messages for providers.
- Registers patients, checks demographic information, updates information as needed.
- Supports patients with general requests, such as completing forms, intake, insurance forms.
- Schedules appointments and reschedules appointments.
- Helps to maintain charts and provides administrative support to the department.
- Analyze needs for payment, including in some cases explanation of sliding fee scales.
Starting Compensation: Minimum $18.75 ($39,000 annually); Maximum $18.75 ($39,000 annually)
As a full time associate at Urban Health Plan, you will enjoy:
- Fully funded Health Insurance for you/ 73.5% funded Health Insurance for your family
- Dental, Vision, and Prescription Coverage
- 401(k) Retirement Savings (including 3% annual employer contribution)
- Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!)
- Flex Spending Accounts (Health care, Dependent Care, and Commuter Benefits)
- Entertainment Discount Programs
- Employee Assistant Program
- Eligibility to apply for Public Service Loan Forgiveness Program (PSLF)
- Fitness Discounts and Perks through our medical plan.
- $50,000 term life Insurance
- Discount pet insurance
Work Environment Type, Location, and Schedule:
Applicants must be comfortable working onsite, based out of the Bronx and have availability to commit to a schedule of 40 hours per week, working Monday through Friday 8am-5pm; M-F 8am-5pm with rotating Saturday shifts; Tuesday to Saturday 9am-6pm/8am-5pm.
About Urban Health Plan:
At Urban Health Plan (UHP) our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality, primary and specialty health care and by assuring the performance and advancement of innovative best practices. At UHP, our commitment to provide patient-centered, holistic, quality health care, is part of a tradition started by our founder, Dr. Richard Izquierdo, 50 years ago. That tradition continues today by promoting excellence in everything that we do.
UHP is an equal opportunity employer. M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.