Position Summary:
We are currently hiring a Bilingual (Spanish/English) Patient Services Representative (PSR) to join our OBGYN department.. The Patient Service Presentative provides information, support, encouragement, and assistance to patients and families as they arrive at the health care facility. This role greets and registers patients and visitors, verifies and records patient information, and provides comfort and empathy to patients while maintaining the waiting room. This role provides accurate and consistent information to patients, schedule appointments, and resolves patient concerns.
Minimum Qualifications:
- High School Diploma required.
- 1-2 years of admin experience, working front desk or related experience.
- Bilingual Spanish/English required.
- Strong communication and interpersonal skills.
- Proficiency with computers and Microsoft Office.
- Ability to multi-task.
- Understanding of phone etiquette and standard office procedures.
Key Duties:
- Greets patients and identifies their needs.
- Verifies insurance information through insurance company via phone and/or through managed care plan websites.
- Answers incoming calls and takes messages for providers.
- Registers and enrolls patients, checks demographic information, updates information as needed.
- Schedules appointments and takes calls for patients who seek to speak with a provider.
- Helps to maintain charts and provides administrative support to the department.
- Provides outstanding customer service.
Starting Compensation: Minimum: $18.75/hour ; Maximum: $18.75/hour
Work Environment Type, Location, and Schedule:
This position is based out of the Bronx. The work schedule will be Monday - Friday 8am-5pm with rotating Saturday shifts.
As a full time associate at Urban Health Plan, you'll enjoy:
- Fully funded Health Insurance for you/73.5% funded Health Insurance for your family
- Dental, Vision, and prescription Coverage
- 401(k) Retirement Savings (including 3% annual employer contribution)
- Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!)
- Flex Spending Accounts (Health care, Dependent Care, and Commuter Benefits)
- Entertainment Discount Programs
- Employee Assistant Programs
- Pet Insurance
- Eligibility to apply for Public Service Loan Forgiveness Program (PSLF)
- Fitness Discounts and Perks through our medical plan
- $50,000 term life Insurance
About Urban Health Plan:
At Urban Health Plan (UHP) our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality, primary and specialty health care and by assuring the performance and advancement of innovative best practices. At UHP, our commitment to provide patient-centered, holistic, quality health care, is part of a tradition started by our founder, Dr. Richard Izquierdo, more than 50 years ago. That tradition continues today by promoting excellence in everything that we do.
UHP is an equal opportunity employer. M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.