Position Summary:
The Patient Financial Services Manager supervises the Patient Financial Counselors and indirectly oversees the front desk staff and lobby staff in conjunction with their site directors and managers.
Minimum Qualifications:
- High School Diploma required; Bachelors degree in related field preferred.
- 5+ years of experience in with patient financial services
- 2+ years of experience in a managerial/supervisory capacity required.
- Bilingual Spanish/English preferred.
- Familiarity with sliding fee policies and procedures.
- Ability to work in a team environment as well as provide quality services to patients.
Key Duties:
- Responsible for holding monthly meetings with PSRs, Cash Collection, Patient Financial Counselors, Lobby Concierge and Managed Care Departments.
- Responsible for New Associate Orientation Training Program for PSRs, Cash Collection, Patient Financial Counselors, Lobby Concierge and Managed Care Departments.
- Responsible for Sliding Fee Discount Schedule Program, assuring that all sliding fee policies and procedures are properly adhered to by PSR/Cash collection associates and Finance staff including the updating of the fee schedule, documenting annual recertification processes.
- Works with Billing and Collection units to assure that revenue is maximized by decreasing denials and increasing cash collection rates.
- Communicates all insurance and/or system changes to appropriate staff.
- Works with site directors, department managers and executive management to address challenges and complaints.
- Promotes excellence in customer service and engages associates to achieve peak performance.
Starting Compensation: Minimum: $65,000 annually; Maximum: $70,000 annually. Depending on level of completed education and experience.
As a full time associate at Urban Health Plan, you'll enjoy:
- Fully funded Health Insurance for you/73.5% funded Health Insurance for your family
- Dental, Vision, and prescription Coverage
- 401(k) Retirement Savings (including 3% annual employer contribution)
- Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!)
- Flex Spending Accounts (Health care, Dependent Care, and Commuter Benefits)
- Entertainment Discount Programs
- Employee Assistant Programs
- Eligibility to apply for Public Service Loan Forgiveness Program (PSLF)
- Fitness Discounts and Perks through our medical plan
- $50,000 term life Insurance
Work Environment Type, Location, and Schedule:
This position is considered Intermittent Hybrid - must be comfortable working from home and onsite as needed.
This position will require a schedule of Monday - Friday 8:00am - 5:00pm.
About Urban Health Plan:
At Urban Health Plan (UHP) our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality, primary and specialty health care and by assuring the performance and advancement of innovative best practices. At UHP, our commitment to provide patient-centered, holistic, quality health care, is part of a tradition started by our founder, Dr. Richard Izquierdo, 50 years ago. That tradition continues today by promoting excellence in everything that we do.
UHP is an equal opportunity employer. M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.