Position Summary:
The Call Center Associate III will join our Bronx-Based call center team in order to support the operations of our various health centers. The incumbent must have the drive and ambition to work effectively in a fast paced and service-driven team. We are seeking customer service professionals with a passion for community-based health care. Although remote, position requires some monthly onsite needs including meetings that are held in the Bronx- with this in mind, applicants must reside locally to the New York City market.
While company equipment will be furnished- incumbents must possess a desk space and area from home that is suitable for work without distractions and a desk that is able to securely fit dual monitor screens/computer/other hardware.
Minimum Qualifications:
- High School Diploma or GED required.
- Bilingual Spanish/English required.
- 2-5 Years Experience.
- Exceptional customer service skills and CRT experience required.
- Two years or more as in Call Center/Patient relations.
- Computer proficiency is a must.
- Self-motivation and commitment to EXCELLENCE.
Key Duties:
- Responsible for a blend of call center associate duties plus coaching new associates once they are released from training.
- Handles shadowing for the assigned supervisor's unit including Monthly Scorecard, twice per month for each associate. Based on quality assurance results wraps in mentorship support for the associate.
- Provides support in call center team chats.
- In absence of supervisor, supports director with associate coverage, training and updating training material plus all standard duties outlined in levels I & II roles. Responsible for a blend of call center associate duties plus coaching new associates once they are released from training.
- Completes other related tasks and activities as assigned or required by departmental needs.
- Exhibits "WE CARE" performance standards in accordance with Urban Health Plan's Operating Credo.
Starting Compensation: Minimum $21.25/hour ($44,200/annum); Maximum $21.25/hour ($44,200/annum).
Work Environment Type, Location, and Schedule:
Remote, Bronx, NY, the schedule for this position is: Monday to Friday 8:00 am- 5:00 pm; rotating Saturdays 8:00 am- 5:00 pm.
As a full time associate at Urban Health Plan, you'll enjoy:
- Fully funded Health Insurance for you/ 73.5% funded Health Insurance for your family
- Dental, Vision, and Prescription Coverage
- 401(k) Retirement Savings (including 3% annual employer contribution)
- Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!)
- Flex Spending Accounts (Health care, Dependent Care, and Commuter Benefits)
- Entertainment Discount Programs
- Pet Insurance
- Employee Assistant Program
- Eligibility to apply for Public Service Loan Forgiveness Program (PSLF)
- Fitness Discounts and Perks through our medical plan.
- $50,000 term life Insurance
About Urban Health Plan:
At Urban Health Plan (UHP) our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality, primary and specialty health care and by assuring the performance and advancement of innovative best practices. At UHP, our commitment to provide patient-centered, holistic, quality health care, is part of a tradition started by our founder, Dr. Richard Izquierdo, more than 50 years ago. That tradition continues today by promoting excellence in everything that we do.
UHP is an equal opportunity employer. M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.