Senior Systems Cloud Engineer Saratoga Springs, NY Posted: 3/13/2024
Job Description
Job ID#:
4012
Job Category:
Information Technology
SENIOR SYSTEMS CLOUD ENGINEER
Summary
The Systems Engineer provides assistance in meeting business objectives in the pre-sales and post-sales support and servicing of connectivity and high-end systems products. Responsibilities largely include project technical execution and pre-sales solutioning, in addition but not limited to installation, service, ongoing support, and problem resolution.
Duties and Responsibilities
Installation, configuration, design, and support of advanced systems solutions through execution of scoped project work and tickets.
Provide high level technical assistance to internal and external clients.
As needed, provide training, consulting, or technical advice to customers and other personnel.
Positively influence customer satisfaction levels with company provided products and services, through meeting customer expectations, follow-up, and positive problem resolutions.
Plan and direct own activities with minimal management supervision.
Maintain technical competence by keeping abreast of technology and technological developments, practices, procedures, etc
Provide pre-sales assistance with development of bill of materials and in gathering engineering information in the creation of professional services agreements.
Provide guidance and technical leadership to Customer Support Center as needed.
Assist with the future development of CSP offerings around Microsoft cloud products.
Continuously progress technical knowledge through certifications and courses. Certifications will require studying on your own time.
This list of principal responsibilities is a working document and as such may not be complete. The list will be supplemented, as necessary.
Job Requirements
Qualifications:
7+ years of relevant experience
Expert engineering experience (not just administrative) in the following Microsoft technologies.
Windows server (Domain controllers, dns, dhcp, print servers, file servers, terminal servers)
Office 365 - Exchange online email migrations
AzureAD (Setup, hybrid deployment configuration and management)
AzureAD MFA - Policy configuration including conditional access policy
Intune (Design and deployment for MDM and basic security management)
Microsoft Defender for Endpoint (Design and deployment)
Vmware administrative experience
Basic networking experience (DNS, DHCP, VLANing, basic firewalling, switching, and wireless configuration skillset) - Preferably has Meraki experience
