Our well-established client is currently seeking a Cloud and Network Infrastructure Team Lead to join and lead their growing team in Maine.

Responsibilities of the Cloud and Network Infrastructure Team Lead will include:

• Developing, maintaining, supporting, and optimizing key functional areas, particularly in the support of network infrastructure.
• Responsibility for Incident Management, Problem Management, Monitoring Response and Reporting/Metrics.
• 24/7 responsibility for Cloud network (data) availability.
• Build, develop, and lead a team of technical network and infrastructure resources.
• Proactive communication on network health, impacts, executive escalations, and other critical analysis to management and key stakeholders.
• Lead problem management process to ensure long-term network performance and stability.
• Define processes and controls providing on-call support.
• Provide guidance and assistance to Cloud Infrastructure to maintain availability and performance of network services at the highest possible levels.
• Drive a continuous improvement environment.
• Provide expert root cause and corrective action leadership to resolve all operational issues found across network infrastructure and hardware platforms.
• Implement process improvement by empowering peer departments with procedures and toolsets to best support the business. Facilitate change management, incident management and notifications as well as root cause analysis.
• Provide senior management with detailed reviews and reports of service disruptions (including root cause analysis), metrics, and launch plans.
• Participate in design and production deployment of new networking solutions or updates to existing environments.
• Other duties as assigned