Member Service Representative

Location: Albany, NY Area
Pay Rate: $19 – $20 per hour

Position Overview

Our customer-focused client is seeking a friendly and dependable Member Service Representative to support members both in person and over the phone. This role is ideal for someone who enjoys helping people, multitasking in a service-oriented environment, and delivering a consistently positive experience.

The Member Service Representative serves as a key point of contact for members, assisting with account needs, transactions, and general inquiries while maintaining a high level of professionalism and accuracy.

Key Responsibilities

• Assist members in-branch and by phone with a wide range of service needs
• Handle member transactions including payments, renewals, new memberships, and account updates
• Prepare customized travel materials and provide maps, guides, and related resources
• Take member calls throughout the day and assist with service inquiries
• Cross-sell applicable products and services and work toward monthly sales goals
• Maintain accurate member records and update account information as requested
• Assist with inventory tracking of accountable items when assigned
• Balance daily transactions and complete end-of-day closeout procedures
• Maintain a professional, courteous demeanor with members, coworkers, and vendors
• Support additional duties as assigned to ensure excellent member service