We are seeking a skilled and dependable Break/Fix Technician to join our client's IT field support team near the Rochester & Utica, NY areas. In this role, you will provide hands-on technical support for desktops and laptops, including repair, imaging, replacement, and on-site service for end users across New York State. The position requires timely response to dispatch calls, travel within the region, and adherence to established service-level requirements.

Responsibilities of the Break/Fix Technician will include:

• Perform Level 2 hardware repair, troubleshooting, and imaging for state-issued devices.
• Respond promptly to customer dispatches and service requests within assigned coverage areas.
• Travel to client locations to perform installation, maintenance, and break/fix services.
• Ensure accurate inventory management and asset tracking during repair and delivery processes.
• Maintain flexibility to meet service scheduling needs.
• Complete and submit work orders, timesheets, and expense reports as required.
• Serve as a point of contact between the technical team and end users.
• Operate and maintain a company vehicle and manage equipment stock.