Customer Service Representative Albany, NY Posted: 5/16/2025
Job Description
Job ID#:
4666
Job Category:
Customer Service
Positions Available:
2
Our client, located in Albany, NY, is seeking a dedicated and detail-oriented Customer Service Representative to join their team. This position requires a dynamic individual with excellent communication skills who can manage various administrative tasks in a fast-paced environment.
Responsibilities of the Customer Service Representative will include:
Answer and direct phone calls, take messages, and provide accurate information to clients.
Prepare, type, and manage correspondence and memos.
Handle, forward, and manage incoming and outgoing mail.
Assist with basic order processing and ensure accurate order entry.
Conduct research and retrieve documents from local governmental agencies as needed.
Perform copying, scanning, and filing duties.
Prepare shipments and mailing packages.
Handle inbound and outbound calls to assist with client orders, offering products and services tailored to client needs.
Adapt to a changing environment and take on additional responsibilities as necessary within a small office setting.
Job Requirements
Qualifications of the Customer Service Representative:
A minimum of 1 year of experience in a similar role.
High School Diploma or GED required.
Previous experience in a call center (inbound or outbound) is preferred.
Familiarity with CRM software is a plus, but not required.
Strong customer service skills, with excellent verbal and written communication abilities.
Exceptional organizational skills and the ability to follow directions efficiently.
Proficient phone etiquette with the ability to manage multiple tasks while maintaining attention to detail.
Proficiency in Microsoft Office Suite (Outlook, Word, Excel) is essential.
Experience with QuickBooks and Adobe Acrobat is desirable, but not mandatory.
Pay for this position is commensurate with experience and education, ranging roughly from $18+/hr.
redShift Recruiting is the region's premier recruiting agency with over 100 years of combined experience in the recruiting field. We specialize in permanent, temporary, and temp-to-hire positions. Our superior service combined with our highly qualified and carefully selected bank of candidates sets us apart.
