Are you a detail-oriented professional with a passion for delivering exceptional customer service? Our client is seeking a Customer Account Coordinator to join their team in a fast-paced, dynamic environment located near Malta, NY. This role is ideal for someone who thrives on building relationships, identifying opportunities for growth, and managing multiple responsibilities with accuracy and efficiency.

As a Customer Account Coordinator, you'll play a critical role in optimizing customer relationships, streamlining order processes, and contributing to the commitment of achieving high customer satisfaction ratings. If you excel in administrative tasks, have strong organizational and communication skills, and enjoy collaborating with cross-functional teams, we'd love to hear from you.

Responsibilities of the Customer Account Coordinator will include:

• Collaborate with sales, production, and logistics teams to improve order processing workflows and enhance the customer experience.
• Support the sales team by managing and organizing price lists, including updates for price adjustments throughout the year.
• Oversee the sales order process, ensuring accuracy and timely delivery while addressing potential material or quality issues proactively.
• Manage new customer onboarding by ensuring all agreements and documentation are completed accurately and on time.
• Build and maintain strong relationships with customers, acting as a trusted advisor and point of contact for their needs.
• Collect customer feedback through surveys and interactions, sharing insights to address customer needs and improve products.
• Serve as the initial contact for customer complaints, logging documentation through the quality system, and collaborating with the quality         team for resolutions.
• Coordinate customer outreach efforts, including planning and distributing client appreciation items.
• Organize shipping methods with customers and freight forwarders, securing cost-effective quotes and ensuring timely transportation.
• Manage international shipping processes in compliance with regulations and trade laws.
• Create and maintain internal forms, process instructions, and training materials.
• Handle administrative tasks such as maintaining filing systems, processing checks, managing credit card transactions, invoicing, and more.
• Support ISO compliance by assisting with audits and ensuring adherence to standards across operations.