The Quality Manager is responsible for the development and implementation of strategic quality and training programs and processes including the planning, management and coordination of quality control activities to ensure delivery of the highest quality products. The Quality Manager aligns closely with operations, customers and others in support of the overall goals, objectives, mission and vision of the organization.
ESSENTIAL FUNCTIONS:
Establish, promote and maintain a “quality culture” through world class quality management that focuses on continuous improvement of all activities and processes.
Thorough understanding of PPAP processes.
Effectively manage the Quality Management System to comply with ISO 9001 Quality Standards.
Develop, maintain and foster quality assurance plans through risk analysis; identifying critical control points and preventive measures; establishing critical limits; monitoring procedures and execution relative to standards and directives, corrective / preventative action and validation procedures.
Responsible for coordinating calibration and recording of test devices.
Responsible for maintaining and updating all controlled QMS documentation including but not limited to the Quality Manual, Procedures, Work Instructions, Records, etc.
Initiate and lead improvement to solve quality related issues, ensuring corrective actions are comprehensive, effective and efficient.
Act as a change agent to engage employees to ensure quality processes are deployed and improvements become integrated throughout the operation.
Validate and sustain quality through alignment of resource knowledge and activity, inspection control plans, standardized measuring, gauging and test methods.
Improve product quality by completing product, company, system, and compliance audits; investigation of customer complaints; reviewing and analyzing returned product; collaborate with other managers to develop manufacturing and training methods based on quality data.
Work with purchasing on establishing quality requirements with suppliers.
Manage RMA process and material.
Prepare quality KPI's, documentation and reports by collecting, analyzing and summarizing information and trends including failure analysis, stability studies, defects, corrective actions, and re-validations.
Stay informed of job knowledge by studying trends and developments in quality management; participation in educational opportunities; reading professional publications; maintaining professional networks; participating in professional organizations.
Monitor, advise and report on the performance of quality management and related data to ensure data driven decision making.
Develop and provide quality training across the organization in various formats and media.
Facilitate continuous improvement programs in support of quality best practices and efficient and effective manufacturing processes.
Maintain knowledge of and effectively utilize various databases. Train, inspire and assist crew in the effective utilization of same.
Manage and address employee relations issues on varying levels; engage with Operations Director on any issue that extends beyond minor daily activity. May include policy violations, conflicts of interest, and personality and behavioral issues among others.
Participate in the formation of actionable, value-added solutions through suggestions and feedback to appropriate staff. Identify and communicate ideas that support production and quality best practices.
Develop and foster strong working relationships across all departments and levels of the organization.
Ensure that all safety and health guidelines are followed and help facilitate the company's perspective and culture regarding overall workplace safety.
Collaborate in the advancement of safety procedures, programs and incentives.
Develop testing and evaluation procedures for training.
Collaborate with management and HR to conduct training needs assessment to identify training needs based on projected production processes, changes, and other factors.
Review and evaluate training programs for compliance with quality management system standards.
Establish, monitor and maintain training requirements, schedules, and compliance in coordination with HR.
All other duties as assigned.
Job Requirements
QUALIFICATIONS:
Strong leadership, management, coaching, and organization skills.
Ability to motivate and influence others to perform at their best.
Ability to handle multiple tasks, projects, competing priorities, and tight deadlines concurrently while maintaining the highest quality standards.
Ability to exercise sound judgment and to make difficult decisions while maintaining control in a very fast paced environment.
Highly adaptable, flexible, resourceful.
Proven team player and a diligent customer focus.
Ability to successfully work both collaboratively and autonomously.
Strong organization, follow-up and time management skills along with the ability to effectively multi-task.
A high level of trustworthiness and the ability to achieve integrity on all levels.
EDUCATION and EXPERIENCE:
4-year degree required; emphasis in Industrial or Manufacturing Engineering, Operations, Business, or Quality strongly preferred.
Plastics or automotive industry strongly preferred
7-10 years' experience in a related industry or discipline with focus on operational excellence. Experience in quality leadership in a manufacturing environment is essential.
Experience managing a Quality Management System and ISO 9001 Quality Standards required.
LEAN experience very beneficial.
Hands-on knowledge of an enterprise resource system is imperative. Experience in implementation of data and quality related modules in an ERP system is desirable.