Customer Service Representative Cleveland, OH Posted: 6/30/2025
Job Description
Job ID#:
4209
Job Category:
Professional
Position Type:
Direct Placement
Duration:
Direct
Shift:
1
In office position working 8:00a-5:00p
SUMMARY:
The Customer Services Representative aligns with sales staff in the delivery of premium sales, lead generation, customer service and follow-through, customer intimacy, and is responsible for all activities in assigned accounts in support of the overall goals, objectives, mission and vision of the organization.
RESPONSIBILITIES:
Order Processing & Management
Receive, verify, and enter customer orders into ERP/CRM systems - including changes, cancellations, and returns
Coordinate acknowledgments, order confirmations, and shipping documents (ASNs, BOLs)
Customer Communication & Support
Maintain frequent contact via phone, email, EDI/fax to provide status updates (pricing, delivery dates, delays).
Issue Resolution & Problem Solving
Handle and resolve inquiries, complaints, invoicing or shipping discrepancies, and material issues—often collaborating with various team members
Proactively notify customers of service failures or production issues that impact delivery timelines.
Account & Data Management
Maintain accurate customer profiles, price lists, order history, and data integrity—requesting internal approvals when changes are needed
Coordination with Production & Logistics
Regularly review production status reports and inventory schedules (including JIT/Kanban systems); support scheduling to ensure 95%+ on‑time delivery
Collaborate with Purchasing and Planning teams, particularly when supply orders or floor safety requirements are needed
Administrative & Billing Support
Assist with invoicing, billing discrepancies, and credit/return authorizations (RMAs/RMOs) .
Maintain accurate records of daily sales activity, communications logs, and performance metrics.
Job Requirements
QUALIFICATIONS:
Outstanding communication and organizational skills.
Proven team player and a diligent customer advocate.
Strong follow-up and time management skills along with the ability to effectively multi-task.
Proficient in Microsoft Office Suite. CRM experience preferred.
EDUCATION and EXPERIENCE:
High school or GED required, College degree in Business, Sales or Communications preferred and;