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Customer Service Representative Edina, MN 
     
Posted:  11/30/2017
Recruiter Name:  Tammi Thompson
Phone:  (952) 641-3440
Job ID:  14308
Category:  Administrative/Customer Service
Job Type:  Contract to direct
 
Minimum Experience:  2-4 years
Required Education:  Associates / Technical Diploma
Salary:  $ 16.00 - $ 24.00
 
Job Description

Konik PrimeStaff is working with their client to find a strong Customer Service Represenative in the Minneapolis metro. 


POSITION SUMMARY: Serves customers by providing product and service information, resolves product and service issues, processes orders, supports the shipment of equipment and spare parts.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.
 
Assists customers by answering product and/or service questions and supplies information as required.
 
Maintains customer records.
 
Resolves customer questions related to orders, shipping status.
 
Provides information regarding products, pricing, deliveries, shipping, promotional information, and collateral as required.
 
Accepts and processes orders for existing customers, may set up new customers as required.
 
Analyzes and informs concerned personnel in engineering, production, and sales departments of status and disposition of customer complaints and claims.
 
Supports spare part orders, quoting and pricing of spare parts, sales, shipping and invoicing as required.
 
Maintains rental and service call records.
 
Responds to and distributes incoming website, phone, social media and email messages as required. 


Job Requirements

Associate degree [A.A.]or equivalent from two-year College or technical school; or three to five years related experience and/or training; or equivalent combination of education and experience.  Blue print and parts list skills or previous experience is required.  Microsoft Word skills and previous use of ERP system is required. 
 
Strong written/oral skills
 
Strong listener and communicator
 
Proficient Mathematical Skills
 
 
 
Konik PrimeStaff is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with a disability, or any other protected class status.




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PrimeStaff | 3434 Lexington Avenue North, Suite 400 Shoreview, MN 55126 | 651-697-1020 | Email>>