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Bilingual - Mandarin, Cantonese and Russian Long Island City, NY 
     
Posted:  5/2/2017
Category:  Customer Service
Job Type:  Contractor
 
Minimum Experience:  -
Required Education:  High School Degree
Salary:  -
Benefits:  -
 
Job Description

Pay grade:  hourly, non-exempt status
 
Job Summary: Serves customers by scheduling and authorizing requests for non-emergency Medicaid transportation.  Maintains Medicaid enrollee’s records by updating account information.  Contributes to team effort by accomplishing related results as needed.
 
Job Functions:
 
  • Attend all in-service training/compliance sessions
  • Take client messages per protocol
  • Schedule  Medicaid transportation per protocol
  • Provide for a professional work environment and exhibit a professional attitude and demeanor
  • Demonstrate a proven understanding of Medicaid
  • Display excellent customer service skills
  • Provide timely feedback to the company regarding service failures and/or customer concerns
  • All other duties as directed by supervisors/management


Job Requirements

Qualifications:  The CSR must maintain a courteous and professional demeanor with clients, colleagues, and management at all times.  Must be able to efficiently and proficiently process requests for non-emergency Medicaid transportation according to established department policies and procedures.  Must possess excellent written and verbal communication skills.  Capable of collecting and entering data with little to no error.  Must be computer literate.
 
Skills: Customer Service, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Time Management, Multi-tasking, Excellent Written & Verbal Communication Skills
 
Education:  High school diploma/GED.  College degree or certification preferred
 
Bilingual - Cantonese, Mandarin and Russian, apply on-line at www.pendaaiken.com.




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