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Case Management Analyst Contractor

Posted On : 11/28/2017

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Job Description

Job Title: Case Management Analyst
A construction management firm seeks a Case Management Analyst to provide support in the closeout of about 3,000 housing applications that are repairing, reconstructing, elevating and/or mitigating their storm-damaged single-family properties in a fast-paced, complex Disaster Recovery program anchored in Long Island, NY.  We are looking for a quick-learning, self-directed team player.
 
Primary responsibilities:
● Assist homeowners with navigating through the process to complete projects within policy guidelines; the goal is to facilitate start or restart of a homeowner’s construction project, complete a homeowner’s ongoing construction project, and/or finally close out the case’s entire file with the state agency
● Liaise between internal team members and external stakeholders (i.e. contractors, design professionals, municipal officials) in order to progress a homeowner to the next step required to complete construction and/or closeout of entire file
● Travel to applicant homes, local building departments or other sites as necessary to ensure homeowner is making progress toward construction completion and achievement of program closeout
● Educate homeowners on complex processes and procedures and encourage homeowner engagement in completion of applicant process
● Review and verify all required application information and documentation from the property owner (e.g., personal identification, property ownership, damage assessments, etc.).
● Work with property owners as necessary to gather all missing documents needed for the application
● Complete closeout process, which includes quality assurance of required documentation in State system of record

Job Requirements

Required Experience:
● High School diploma or equivalent
● 4-year degree preferred
● Ability to learn and apply the requirements, policies and procedures of the disaster housing program
● Ability to articulate details of the program in person, over the phone and in written communication in a manner that is understandable by persons of differing backgrounds and education levels
● Clinical problem-solving ability
● Ability to work in a fast-paced environment
● Ability to work overtime including weekends
● Proficiency in Word and Excel
● Ability to remain organized under heavy workload and stay on task
● Excellent communication/customer service skills
● Some construction knowledge/experience is a big plus
● Valid Driver’s License and ability to pass Background Check
 
 

 

 

 

 

Posted : 11/28/2017
Job ID# : 688
Job Location : Farmingdale, NY
Category : Disaster Recovery
Job Type : Contractor
Minimum Experience : -
Required Education : High School Degree
Salary : -
Benefits : -
Job Shift :
Penda Aiken, Inc.
330 Livingstone Street, 2nd. Fl
Brooklyn, NY 11217-1002

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