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Case Management for the Single Family Housing Program -

Posted On : 11/12/2018

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Job Description

Talented Case Management for single family housing program is needed to provide support in the applications related to repairing, reconstructing, elevating and/or mitigating storm-damaged single-family properties in a fast-paced, complex Disaster Recovery program anchored in Farmingdale (Long Island), NY.  Looking for a quick-learning, self-directed, team player.
Responsibilities include:
  • Assist homeowners with navigating through the process to complete projects within policy guidelines. The goal is to facilitate start or restart of a homeowner’s construction project, complete a homeowner’s ongoing construction project, and/or finally close out the case’s entire file with the state agency.
  • Liaise between internal team members and external stakeholders (i.e. contractors, design professionals, municipal officials) in order to progress a homeowner to the next step required to complete construction and/or closeout of entire file.
  • Review and verify all required application information and documentation from the property owner (e.g., personal identification, property ownership, damage assessments, etc.).
  • Work with property owners as necessary to gather all missing documents needed for the application.
  • Travel to applicant homes, local building departments, or other sites as necessary to ensure homeowner is making progress toward construction completion and achievement of program closeout.
  • Educate homeowners on complex processes and procedures and encourage homeowner engagement in completion of application process.
  • Complete closeout process, which includes quality assurance of required documentation in State system of record.

Job Requirements

Required Experience:
  • High school diploma or equivalent 
  • 4-year degree preferred
  • Ability to learn and apply the requirements, policies, and procedures of the disaster housing program
  • Ability to articulate details of the program in person, over the phone, and in written communication in a manner that is understandable by persons of differing backgrounds and education levels
  • Critical problem-solving ability
  • Ability to work in a fast-paced environment
  • Ability to work overtime including weekends
  • Ability to remain organized under heavy workload and stay on task
  • Excellent Communication/Customer service skills
  • Some construction knowledge/experience is a big plus
  • Proficiency in Word and Excel
  • Valid Driver's License required





Posted : 11/12/2018
Job ID# : 1434
Job Location : Farmingdale, NY
Category : Case Management
Job Type : -
Minimum Experience : -
Required Education : -
Salary : -
Benefits : -
Job Shift :
Penda Aiken, Inc.
330 Livingstone Street, 2nd. Fl
Brooklyn, NY 11217-1002

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