Employment Opportunities

B2B Telemarketing Specialist Columbus, OH 
Posted:  4/25/2019
Category:  Administrative
Job Type:  -
Minimum Experience:  -
Required Education:  -
Benefits:  -
Job Description

The Paragon Group is a Columbus, Ohio based Information Technology firm delivering high quality, cost effective resources to a progressive clientele. Founded in 1998, The Paragon Group has a full time staff of highly skilled, motivated professionals. The Paragon Group provides staff augmentation, temp-to-perm placements, permanent placements, and consulting services both locally and nationally.
Job Description:
The Telemarketing Specialist is primarily responsible for telemarketing activities for the Industrial Business Area. The position is structured to generate new sales leads and to market designated industrial products, including service contracts and extended warranties in direct and distribution territories.  
In this position, you will:
  • Be responsible for telemarketing to support segment marketing initiatives with direct participation in outbound telemarketing campaigns and projects.  Includes pre-qualification of customer contact list information and the qualification of sales leads obtained from e-mail campaigns, standard monthly campaigns and direct mail campaigns.
  • Call on customers to advise them of current products, Point of Sale service offerings and conduct surveys.
  • Work with the Segment Marketing Managers, Area Business Managers and Sales Representatives and Telemarketing Manager to manage and implement targeted sales and service campaigns.
  • Be responsible for duties associated with the management of account and contact information within the SAP CRM system.  Complete change requests in SAP to correct inaccurate customer contact information, duplicate data base records and submit the change requests to the proper data management team.
  • Track all appropriate outbound calls and inbound calls in SAP CRM and capture specific customer and product details related to the call.
  • Input sales and service lead opportunities in SAP and forward to the appropriate direct field representative or distribution contact.
  • Be responsible for actively driving revenue by engaging in planned and agreed to direct and service campaigns.

Job Requirements

  • Bachelor’s degree (B.A.) from a four-year college or university (preferred) or a High School degree or equivalent, in combination with a minimum of 3 years direct experience in a customer service or sales operation.

  • Prior experience working in a call center environment or related telephone call operation is desired. 

  • Candidates must possess the ability to utilize and work within a computerized business data system, including the ability to key a minimum of 40 WPM with 100 % accuracy.  

  • Ability to work effectively and efficiently with other team members to achieve common goals in a highly variable and often stressful customer call-service environment.

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