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Desktop Support Technician Raleigh, NC 
Posted:  9/8/2017
Job Description

Desktop Support Technician
Please only apply if you have 5+ years of experience and at least 2 years with SCCM.
This is a long term contract.
  • Self-directed, self-motivated, and customer service oriented
  • Must work well with other team members located across North America in a positive, results oriented culture
  • Experienced with both remote and on-site customer support
  • Excellent troubleshooting skills and methodology in order to isolate and solve problems
  • Can communicate well both written and verbally
  • Ability to prioritize requests and switch tasks as needed
  • Execute or assist with projects as assigned
  • Diagnosis, configuration, and support for:
    • Microsoft Windows 8.1 Pro and 10 Pro
    • Active Directory in a multi-forest environment
    • Microsoft Office 365 including Outlook, Word, Excel, One Drive, and Skype
    • Microsoft SCCM basics (system imaging and associated tasks, end point protection)
    • Microsoft Intune
    • Citrix end point
    • PDI Enterprise
    • Cisco and Avaya Softphone
    • VPN Support
  • Diagnosing and repairing laptop, desktop, and tablet hardware
  • Support for mobile devices on iOS and Android platforms
  • Create internal and external facing technical documentation
  • Familiarity with latest version of HEAT ticket system
  • LogMeIn Rescue familiarity a plus

Job Requirements

  • 5+ years of experience in supporting Microsoft Windows Operating systems: Win8/Win10 software and hardware

  • Microsoft, A+, HDI, or comparable certifications a plus

  • Prefer a minimum 2 years of experience in a large SCCM environment required; preferably SCCM 2012

  • Able to sit at a desk for long periods at a time

  • Available for on-call or overtime as required

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