Medical Information Health Care Professional Raleigh, NC Posted: 1/18/2023
Alphanumeric is hiring licensed healthcare (Nurse or Pharmacist) professionals to work (Hybrid) in Raleigh, NC.
Primary responsibility is to answer inbound calls from health care providers and patients about medications and communicate complex medical information.
Paid training on pharmaceutical products as well as support processes
Hours: Monday - Friday various shifts between 9am-8pm EST
Additional $175 pay per shift for afterhours support Fri-Sun (rotational basis)
Additional $125 pay per shift for afterhours support Mon-Thurs (rotational basis)
Telecommute 2-3 days a week.
Respond to inquiries via phone, email, or web chats from healthcare professionals, consumers, and patients handling adverse events, product Quality complaints, HCP and patient education
Provide in-depth information and specific product prescribing information, clinical studies, and medical letters.
Build and strengthen customer relationships by obtaining strategic information, demonstrating broad knowledge and providing appropriate product information.
HCP with an active license to practice in nursing pharmacy or other health care fields (Example ASN, LPN, BSN, RPH, PharmD) is a requirement in addition to:
2-3 years related customer service or pharmaceutical experience.
Experience with Adverse Event/Product Quality Complaint reporting and processing
Previous contact center experience not required but is an asset
Highly skilled in customer service and seek to provide excellent service on every contact
Must have Excellent oral/written communication skills.
Ability to understand root cause of issues and effectively resolve customer inquiries which may involve extensive analysis and research.
Demonstrated analytical, problem-solver with solid organizational, and interpersonal skills.
Capable to make decisions quickly, and strong drive for self and around team performance and metrics.
Self-starter who is motivated with experience exercising good judgment, and high integrity.
Excellent time management, planning and organizational skills
Meet challenging goals and timelines; quickly changes plans when data or actions require it.
High level of expertise in Adverse Event and Product Quality Complaint reporting, utilization of knowledge management systems and quickly navigate reporting systems
Able to work in a fast-paced structured environment with a team approach.
Possess proven technical and computer skills, including standard MS Office software.
This position requires that all workers be fully vaccinated against COVID-19 and proof of vaccination will be required. Considerations will be made for those seeking Medical Exemption under ADA or Religious exemption under Title VII