Alphanumeric is hiring an IT SUPPORT SPECIALIST to work in Hamilton, MT and will be onsite at one of the largest pharmacuetical companies in the world.
Responsibilities
* Resolve IT tickets as assigned using company Knowledge Articles and other information
* Install, support, and configure workstation hardware including desktops, laptops, and company -issued peripherals.
* Support VOIP phones including configuration requests and remediation of damage.
* Provide support for printing issues and requesting new print queue creations as assigned
* Issue and manage IT assets including printers and RF scanners using company procedures.
* Support site video conference equipment.
* Install patch cabling for phones, servers, and switches as needed.
* Install switches and network devices as needed for infrastructure projects.
* Work with remote engineers to provide console access for troubleshooting and configuration of infrastructure equipment.
* Document IT procedures for internal use including test protocols.
* Configure and troubleshoot bar code scanners using company procedures.
* Do monthly inspection of site computer and communication rooms.
* Create documentation and procedures/job aids for tasks performed for which no documentation exists.
* Change tapes on the backup tape library.
* Adhere to site health and safety standards.
* Escalate issues to Tech Site Manager.
This position requires that all workers be fully vaccinated against COVID-19 and proof of vaccination will be required. Considerations will be made for those seeking Medical Exemption under ADA or Religious exemption under Title VII